Rep 1, Cust Svc Chat Billing - Bilingual
El Paso, Texas
As thoughtful problem-solvers, our Billing Chat Agents use strong written communication skills to make a difference to customer satisfaction and to our success as a company. They connect people in ways that really matter. Fully paid training and supportive leaders help new Agents get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
- Job type: Full-time
- Job level: Entry level
About us
The Billing Chat Agent role is about building relationships and turning the knowledge you gain in training into customer service wins. Billing Chat Agents make a real difference for their customers and the company. You will learn how how to answer general billing and payment questions, as well as how to help our customers take full advantage of Spectrum products and services. Your thorough understanding of Spectrum products and services will help you navigate your way to a satisfying customer experience.
Success profile
What does it take to be a successful Billing Chat Agent at Spectrum?
- Communicator
- Helpful
- Efficient
- Multi-tasker
- Detail-oriented
- Focused
Trending
Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Healthcare
Health insurance (medical/prescription drug, dental and vision).
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Paid time off
Personal days, vacation and sick time.
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Access discounted company services
You have the chance to use company services at little to no cost where available.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Retirement savings/401K
Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Life and disability insurance
Basic life and accidental death and dismemberment (AD&D) insurance of two times your pay.
Responsibilities
Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you!
BE PART OF THE CONNECTION
At Spectrum, we keep more than 31 million customers connected. As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.
WHAT OUR CHAT BILLING AGENTS ENJOY MOST
- Interacting with customers through our web-based chat platform
- Learning about our products and services to provide knowledgeable customer service
- Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
- Representing a Fortune 100 company and being the written voice of Spectrum
- Taking pride in upholding positive relationships and creating best-in-class customer experiences
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer-centric environment.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English and Spanish
Preferred Qualifications
- Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
- Technical Skills: MS Office and personal computer skills
- Skills: Communication, dependability, multi-tasking, typing, customer service
- Abilities: Problem-solving, critical thinking, attention to detail, resilient
SPECTRUM CONNECTS YOU TO MORE
- Tools + Tech: Work with innovative, web-based chat technology and information systems
- Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
- Competitive Pay: Generous $20 per hour starting pay
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Total Rewards: Our comprehensive benefits are among the best in the industry
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
