Field Technician
Kahului, Hawaii
Reach New Heights
Being a Field Technician at Spectrum is more than a job. It’s a career that develops as you do—with opportunities to grow from a technician to a supervisor, manager or director.
Through our Nationally Recognized Apprenticeship Program, you can earn your broadband certification and then use your skills to help connect more than 31 million customers to information, entertainment, and each other. If you’re looking for a hands-on career where you have the freedom to work independently, but can still interact face-to-face with customers, consider joining our team.
- Full-time
- Job level: Entry
- Work in all elements
- Tech savvy, training provided
Success profile
These are the key traits it takes to be a successful Field Technician at Spectrum. Sound like you? Join our team!
- Communicator
- Tech savvy
- Problem solver
- Adaptable
- Detail-oriented
- Results-driven
Connect to the Team
What’s it really like working at Spectrum? Find out from current team members.
Go Behind the Scenes
Go Beyond Your Paycheck
At Spectrum, we invest in you by delivering a comprehensive compensation and benefits package, along with the training, tools and resources you need to reach new heights in every aspect of your life.
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Market leading pay and retirement
Earn at least $20 an hour from day one and receive a company match on up to 6% of your eligible pay when you invest in your 401(k).
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Health insurance
Feel your best with quality, affordable insurance coverage for your medical, prescription drug, dental and vision needs.
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Paid time off
Enjoy doing what you love outside of work with paid holidays, personal days, vacation and sick time.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Company provided vehicle
Save on gas and maintenance fees by taking the company van home.
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Discounted Spectrum services
Free and discounted Spectrum Services and deep discounts on Spectrum Mobile™ regardless of where you live.
Responsibilities
JOB SUMMARY
Entry Level Position with Training Provided. Under close supervision, perform installs, disconnects, downgrades, and upgrades for residential customers. Position will also be trained to complete reconnects.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Perform basic installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential single family, multi-family and/or multi-dwelling units.
Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook).
Adhere to TQA standards in accordance with company policy.
Follow security procedures to prevent any unauthorized services.
Integrate various company services (video, internet, telephone) with customer's equipment.
Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network.
Identify basic distribution problems associated with the RF portions of the forward and reverse plant and refer to Field Engineering.
Escalate unresolved customer issues to supervisor.
Clean the premises of all debris and materials after the installation is complete.
Educate customer on proper use of services and equipment, including channel lineups, and how to access online help.
Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders.
Operate communications device in accordance with company policies.
Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies.
Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results.
Adhere to industry specific, local, state and federal regulations, as applicable.
Know, understand and follow company policy.
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to work with small components and wires to make cable connections
Ability to use handheld communication devices and applications
Ability to travel (including during inclement weather) to and from assigned territories and company facilities
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Ability to complete documentation accurately
REQUIRED EDUCATION
High School Diploma or equivalent work experience
Valid driver's license with satisfactory driving record within Company required standards
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Ability to use personal computer and software applications
Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
Experience with consumer education of products and services
WORKING CONDITIONS
This position works face to face with customers
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles
Work and travel in inclement weather
May be required to work an on-call rotation as the business needs dictate
Occasionally required to work overtime as the business needs dictate
Ability to work weekends or a second shift as the business needs dictate
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Ability to work while standing 50 - 70% of the time
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to perform job from high places (i.e. poles and roofs)
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $00 and $00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
