Rep 1, Cust Svc Chat Repair
Morrisville, North Carolina
As tech-savvy problem solvers, Repair Chat Agents use strong written communication skills to make a real difference to their customers. They connect people in ways that really matter. Fully paid training and supportive leaders help new Agents get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
- Job type: Full-time
- Job level: Entry level
About us
The Repair Chat Agent role is about building relationships and turning the knowledge you gain in training into customer service wins. Repair Chat Agents make a real difference to their customers and the company. You will provide chat-based support and repair services that keep people connected and informed. We’ll help you develop the skills to get comfortable in your role troubleshooting and resolving equipment issues, and walking customers through fixes you can make together. You will receive training on diagnostic tools to address advanced technical inquiries to get services running smoothly. If an issue requires extra attention, you can bring in additional internal support and field technician teams to get things back on track. Understanding the products and your customers’ sense of urgency will help you navigate your way to a satisfying customer experience.
Success profile
What does it take to be a successful Repair Chat Agent at Spectrum?
- Communicator
- Helpful
- Multi-tasker
- Technologically savvy
- Detail-oriented
- Focused
Trending
Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Healthcare
Health insurance (medical/prescription drug, dental and vision).
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Paid time off
Personal days, vacation and sick time.
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Access discounted company services
You have the chance to use company services at little to no cost where available.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Retirement savings/401K
Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Life and disability insurance
Basic life and accidental death and dismemberment (AD&D) insurance of two times your pay.
Responsibilities
Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Chat Repair Representative at Spectrum may be right for you!
BE PART OF THE CONNECTION
At Spectrum, we keep more than 31 million customers connected. As a Chat Repair Representative in our Customer Operations business unit, you will use your written communication skills, multi-tasking, and problem-solving skills to nurture and grow customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.
WHAT OUR CHAT REPAIR AGENTS ENJOY MOST
- Interacting with customers through our web-based chat platform
- Effectively handling questions and concerns related to video, Internet, and phone products and services
- Addressing advanced technical inquiries using diagnostic tools to keep communications and technology services running
- Coordinating customer service escalations with local management to determine the need for a field technician visit
- Taking pride in resolving customer service inquiries, processing orders, and documenting account actions while creating best-in-class customer experiences
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself receiving and responding to multiple, simultaneous messages through web-based communication tools. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our team-oriented environment.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English
Preferred Qualifications
- Experience: 1+ year customer service experience; 6+ months working with computers and multiple software applications; experience in cable or telecommunications call centers
- Technical Skills: MS Office and personal computer skills
- Skills: Communication, dependability, multi-tasking, typing, customer service
- Abilities: Problem-solving, critical thinking, attention to detail, tech savvy, resilient
SPECTRUM CONNECTS YOU TO MORE
- Tools + Tech: Work with innovative, web-based chat technology and information systems
- Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
- Competitive Pay: Generous $20 per hour starting pay
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Total Rewards: Our comprehensive benefits are among the best in the industry
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
