VAR Channel Manager, Spectrum Business
New York, New York
For decades, Spectrum Business experts have partnered with America’s largest businesses to provide a high-performing network and solutions. We understand clients have the right to demand what their business needs to be successful. We don’t settle for one-size-fits-all. We learn the ins and outs of the business, and IT goals, before designing the right solution for today—and setting the stage for tomorrow. The broad Spectrum Business portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions.
- Full-time
- Job level: Mid-level
Success profile
Check out the top traits we're looking for and see if you have the right mix.
- Ambitious
- Achiever
- Perceptive
- Problem solver
- Results-driven
- Skilled presenter
Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Responsibilities
Are you enthusiastic about talking to clients from all walks of life? Are you intuitively able to assess needs for improvement and opportunities? If so, then you might be a great fit for our Client Services Manager IV role at Spectrum Enterprise.
At Spectrum Business we help business clients reach their boldest ambitions. As a part of the Sales Operations team, you’ll gain extensive knowledge about the latest in telecom. This information will help simplify client experiences as you solve their technology needs and develop contracts for them. Our innovative portfolio includes fiber Internet access, Ethernet, managed network, managed security, managed Wi-Fi services, and Enterprise Voice and TV solutions.
BE PART OF THE CONNECTION
The Client Services Manager IV is an expert position which works with high monthly revenue clients, larger employee counts, and advanced levels of IT and billing resources. The Client Services Manager is highly collaborative with great leadership skills which will be displayed as you work face to face with assigned clientele and various internal teams, working to improve the life cycle of clients. This role will also require technical aptitude.
WHAT OUR CLIENT SERVICES MANAGERS ENJOY MOST
- Enhancing the customer experience
- Serving as a leader
- Developing internal and external relationships
If you’re a people person who can continuously learn new sales skills and techniques, you will thrive on the Sales Operations team. You can expect a high volume of interactions including outbound calls, emails, discovery appointments, and the ordering of related activities. A resilient customer-first mentality and aspiration for excellence will create a great deal of satisfaction as you enjoy achieving sales goals.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Telecommunications, client service, and or sales experience (5+ years)
- Education: Bachelor’s degree or equivalent combination of education and experience
- Technical skills: Proficient in MS Office, Salesforce, CRM tools
- Skills: Communication, project management, collaboration, sales, management
- A Valid Driver’s License with a good driving record is required
SPECTRUM CONNECTS YOU TO MORE
- Unique Work: No two days are ever the same as you spend most of your time getting to talk to people from all over the United States.
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
- Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
- Competitive Pay: Our workforce is key to our long-term success and we’re proud to invest in them. That’s why our employees earn at least 3X the federal minimum wage.
- Total Rewards: See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $91,200.00 and $163,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $72,000.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
