Call Center Sales Activation Rep - $20 per Hour Plus Benefits!
San Antonio, Texas
About Us
As detail-oriented service experts, Spectrum Sales Activation Specialist work diligently to ensure customer orders are processed quickly and efficiently while ensuring they are fully aware of all product and service offerings. They connect people in ways that really matter. Fully paid training and supportive leaders help new Specialists get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
About the Job
- Full Time
- Entry and Experienced
- Career Progression
Success Profile
What does it take to be a successful Sales Activation Specialist at Spectrum?
- Dependable
- Flexible
- Tech Savvy
- Detail Oriented
- Enthusiastic
- Communicator
Hear From Our People
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Connecting You To Comprehensive Benefits
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Learn about our more than 100,000 employees, products and services, advertising solutions, 24/7 local news and sports programming and how our dependable network is empowering our customers to achieve their full potential.
Perks
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Healthcare
Health Insurance (Medical/Prescription Drug, Dental and Vision).
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Paid Holidays
Personal days, Vacation and Sick Time.
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Access Discounted Company Services
You have the chance to use company services at little to no cost where available.
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Education Assistance
Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild.
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Retirement Savings/401k
Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
Responsibilities
The Sales Activation Specialist I role is responsible for handling calls for potential SMB customer via various modes of communication. Partner with various departments to facilitate order fulfillment according to the sales lead; determine the serviceability of an address; complete order entry; care for all aspects of the order for the life cycle of the sale; and follow all processes outlined to complete these functions.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Handle calls with potential SMB customers and business partners via telephone in order to process order entry for cable, internet, voice, and business mobile services.
- Communicate with customers, both internal and external, on the phone or via chat and/or email, in both scripted and unscripted formats. Maximize sales opportunities by selling SMB customers additional products and services.
- Gather leads from the website and/or inbound customer calls and follow up on order cancellations, overdue tasks, and order fall out for SMB customers.
- Act as liaison for multiple groups including but not limited to channel partners, national accounts team, direct sales, outbound telemarketing, field operations, provisioning activation center, serviceability, and service recovery and compliance.
- Work through multiple systems handling non-standard SMB customer order scenarios and communicating across multiple platforms
- Responsible for adhering to company guidelines while handling calls and working tasks, in addition to adequately meeting the needs of the SMB customer in a timely manner.
- Complete pre-sales activities, such as preparing/obtaining customer documents and generates accurate SMB customer orders/agreements.
- Assess and correct work orders to ensure their completion and accurate billing. All work orders are evaluated to ensure they are operationally sound and SMB customers will be billed correctly for requested services.
- Work to complete non-automated orders transactions.
- Evaluate orders to ensure they are operationally sound and SMB customers will be billed correctly for services ordered. Ensure order accuracy and prevent order duplication.
- Handle order exceptions relating to cable services, internet, and voice provisioning, porting and ancillary services across multiple vendors and platforms.
- Handle necessary order follow-up needed prior to installation to meet SMB customer expectations.
- Manage the order queues and dashboards. Responsible for getting orders scheduled or rescheduled with the SMB customer in accordance with company standards and policies.
- Responsible for adhering to company guidelines while handling calls, in addition to adequately meeting the needs of the SMB customer in a timely manner.
- Maximize additional revenue from SMB customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
- Applies all business rules, to ensure the integrity of the work order in an effort to increase completion rates.
- Responsible for documenting and sharing best practices within team and offer suggestions for improvement.
- Other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Ability to prioritize and organize effectively
- Ability to use personal computer & software applications
- Ability to work independently in group environment
- Ability to effectively address/resolve customer complaints and issues
- Ability to work while seated for prolonged periods of time, taking back-to-back calls
- Ability to communicate orally and in writing in a clear and straightforward and professional manner
- Knowledge of all three lines of business (Cable, HIS, Telephone)
- Knowledge of general accounting & billing procedures
- Knowledge of office procedures and Company policies
- Knowledge of service troubleshooting
- Knowledge of residential product information, packaging, pricing and current offers
Required Education
High School Diploma or equivalent
Required Related Work Experience and Number of Years
Customer service /Sales experience - 2
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
- Ability to maintain confidentiality
- Ability to solve problems while working under pressure
- Knowledge of the cable industry - products and services
WORKING CONDITIONS
- Office environment
- Flexible work schedule may be required
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
About Our Location
San Antonio, Texas