Senior Director, Business System Owner, Spectrum Enterprise
St Louis, Missouri
Personal and professional growth are waiting for you at Spectrum Enterprise. Immerse yourself in new concepts and technologies. Earn your certifications and follow a direct path to advancement into network engineering and other tech support opportunities. Spectrum operations cover 32 metro areas and 41 states, providing fiber-based solutions to many of America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. As first responders, we're improving functionality and making a difference for our clients every day.
- Job type: Full-time
- Job level: Mid level
Success profile
What makes a successful Spectrum Enterprise Technical Support technician? Here are some of the top traits we're looking for to see if you have the right mix.
- Communicator
- Analytical
- Proactive
- Good listener
- Problem solver
- Technically savvy
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Professional development
Development programs and ongoing training to build technical expertise.
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Company rewards
Free and discounted Spectrum services where available.
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Retirement savings/401K
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Comprehensive benefits
Highly competitive medical, prescription drug, dental and vision benefits.
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Industry certifications
Company-sponsored certifications and additional financial incentives once achieved.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
Responsibilities
Do you want to be responsible for maximizing the impact and value of the National Enterprise Order System (NEOS), with a particular focus on leveraging that platform to enable greater scale in our operations and improved client experience during service delivery / implementation? You can do that.
Ready to take accountability to implement and manage a consistent methodology for the software development lifecycle, partner with all supporting teams that enable delivery and management of the software in our operations, and to ensure that all user groups have a productive, continuously improving experience in the platform? As a Senior Director, Business Systems Owner at Spectrum Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection:
You take accountability to implement and manage a consistent methodology for the software development lifecycle, partner with all supporting teams that enable delivery and management of the software in our operations, and to ensure that all user groups have a productive, continuously improving experience in the platform within an office environment.
How you can make a difference:
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Serves as the primary liaison between business stakeholders and technical partners, and is responsible for clear communication across teams, while overseeing the end-to-end software development lifecycle, including standards and approach to documentation.
- Leads a team of Product Managers and Product owners who translate business needs into requirements and documentation that can be consumed by technical teams, partnering closely with subject matter experts (SMEs) in the operations and with design and architecture partners to document and then break solutions into a prioritized backlog of work that is ready for development.
- Responsible for developing a strategic vision and product roadmap aligned to business objectives and strategic imperatives.
- Responsible for using the vision and roadmap as a guide and a plan of execution, while evaluating change requests and grooming the system/product backlog.
- Leads a team that works closely with subject matter experts in their respective domains on the development or enhancement of new or existing functionality, and that effectively document, refine, prioritize and manage user stories and other documentation to enable development.
- Facilitates and supports the communication between business partners and development/test teams to strengthen a shared understanding and make the development process more efficient, including working with stakeholders and team members to resolve conflict or clarify misunderstanding, and driving requirements and issues to resolution.
- Responsible for validating that finished technical solutions meet the defined business needs, in partnership with business partners and SMEs.
- Serves as subject matter expert on both process and technical implementation details (particularly process optimization and system interactions).
- Establishes and maintain strong relationships across the organization to support successful delivery.
What you bring to Spectrum Enterprise
Required qualifications:
Experience: 7+ years of commercial/B2B operations experience, 7+ years of leadership and people management experience, 5+ years of telecom implementation and operations experience, and 5+ years of experience with systems/product development, ownership, or management
Education: Bachelor's degree or equivalent experience
Technical skills: Familiarity with iterative software development principles, familiarity with the software development lifecycle, experience with software product management, demonstrated analytical skills, expert in analyzing and interpreting data and synthesizing recommendations.
Skills: General business and technical acumen - be able to communicate effectively and understand software development concepts, demonstrated documentation skills and keen attention to detail, track record of effectively managing multiple projects while making decisions and resolving issues and working under pressure, business acumen and sense of urgency to achieve business results, and effective written and communication skills with all levels of an organization.
Preferred qualifications:
- Knowledge of Pega Systems or similar workflow management software
What you can enjoy every day:
- Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
- Learning culture: Company support in obtaining technical certifications.
- Dynamic growth: Paid training and clearly defined paths to advance within the company.
- Total rewards: Comprehensive benefits that encourage a work-life balance.
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
