Mobile Customer Service Representative
Town of Amherst, New York
Customer Service Mobile Representatives are active listeners and tech-savvy problem solvers whose positive communications make all the difference to our customers. Mobile Support is new at Spectrum, and we will prepare you to connect people in ways that really matter. Join a diverse, enthusiastic team in a bright and lively call center. We offer fully paid training, dedicated peer mentoring and coaching to help you feel comfortable and supported, so you have everything you need to succeed.
- Full-time
- Job level: Entry to midlevel
About us
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 32 million-plus Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.
Success profile
What does it take to be a successful Customer Service Mobile Representative at Spectrum? Check out the top traits we're looking for and see if you have the right mix.
- Adaptable
- Digitally savvy
- Multi-tasker
- Personable
- Proactive
- Problem solver
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Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Healthcare
Health Insurance (Medical/Prescription Drug, Dental and Vision).
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Paid time off
Paid Holidays, Personal days, Vacation and Sick Time.
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Access discounted company services
You have the chance to use company services at little to no cost where available.
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Education Assistance
Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild.
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Retirement savings/401K
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Life and disability insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
Responsibilities
MOBILE CUSTOMER SERVICE REPRESENTATIVE $20/hr
Start Date: June 3rd, 2024
Training Shift: Sunday - Thursday, ending no later than 9:00PM
Production Shift: Mid-shifts ending no later than 9:00PM, weekend availability is required.
JOB SUMMARY
The Spectrum Mobile Representative provides basic customer support related to Spectrum Mobile Services. The successful Spectrum Mobile Representative will have an in-depth knowledge of the Company’s Mobile offerings and technical requirements. The Spectrum Mobile Representative will provide technical support in a manner consistent with Charter’s policies, procedures and quality standards. Works under general supervision.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for providing quality service to customers via phone in maintenance, problem solving, enhancement, and troubleshooting.
Handles full service Spectrum mobile related repairs by troubleshooting with customers to resolve difficult issue with devices and mobile phone services utilizing all available diagnostic tools and resources.
Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency.
Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures.
Manage customer interactions professionally and efficiently.
Remain current and knowledgeable on every aspect of supported product.
Accurately document customer account records based on actions taken.
Fulfill work schedules as required.
Ability to perform other duties and/or projects as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Works various schedules including holidays
Required Education
High school diploma or equivalent
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
Previous customer service representative experience 1+
Experience working in cable operations, mobile, or telecommunications call center
WORKING CONDITIONS
Normal office conditions
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
N/A
Mental Requirements
Proven verbal and written communication skills
Complex problem solving skills
Proven follow-up skills, accuracy and attention to detail
Proven customer service skills, including positive phone demeanor
Ability to effectively train and offer guidance to other representatives
Proficiency with PCs, Microsoft Office Suite and general intranet navigation
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of $20.00 to $25.25. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
