Digital Sales Specialist
West Columbia, South Carolina
Overview
As a Call Center Sales – DSC Specialist you’re responsible for handling calls and online chat interactions from new and existing customers to maximize their shopping experience. In this role you’ll be expected to uncover needs and wants by engaging in a consultative sales approach in the spirit of giving our prospects the best value. Through our comprehensive training program, you will gain a mastery of our products and services to maximize your potential, and the experience for our customers. Advancement and development opportunities are also available for those that have a desire to lead and grow with the company.
- Full-time, sales position focused on assisting incoming new and existing customers in the spirit of maximizing sales in the communications and entertainment technology space.
- This is a role that is ideal for organized, resilient, and results-driven sales professionals who thrive in a competitive, and fast paced environment.
- Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more.
Success Profile
What makes a successful Call Center Sales - DSC Specialist? Check out the top traits we’re looking for and see if you have the right mix.
- Resilient
- Reliable
- Competitive
- Assertive
- Organized
- Results Driven
Our Call Center Sales – DSC Specialists are charismatic, motivated to succeed, and focused on our customers’ needs. Get the inside story on one of Spectrum’s most interactive roles.
Day in the Life
- Work in a fast pace, competitive and results-focused environment.
- Establish or grow the relationship by presenting the benefits of our products to Residential or Business customers (and prospective customers) who opt to speak or chat with a representative while purchasing our services online.
- Enjoy a competitive, rewards and recognition-rich, pay-for-performance culture with uncapped commissions.
Build Your Career
- If you’re looking for a company that promotes from within, Charter is the company for you.
- Establish yourself as a successful sales representative within a great company that offers the best in entertainment, information and communications connectivity.
- With over 93, 000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.
Earn More, Faster
Our total compensation package creates opportunities for life-changing earnings with $2,500 in bonus income during your first three months, unlimited commission, competitive salary and paid mileage.
Comprehensive Training
Work smarter, not harder. With Spectrum you will enjoy paid training on our winning sales techniques, products and services. Our year-long learning journey involves:
- Technology to help you reach your goals
- Virtual classroom training & face-to-face training sessions
- Ongoing product updates to keep you connected to our evolving Spectrum products
If you learn a little every day, you will always be prepared and progressing with us.
Career Advancement
Looking for a great place with exciting career growth opportunities? This is the place to be. Exciting growth opportunities await. Establish yourself as a successful sales representative, enjoy the many benefits we have to offer, and plan for a long and rewarding career with Spectrum.
Rewards
Responsibilities
Are you passionate about turning potential into performance? As a Digital Sales Specialist, you'll leverage your skills to handle inbound sales contacts via calls, chats, and emails. You'll acquire new customers and upsell additional products and services to our existing clients. Your expertise will drive sales growth, contribute to our success, and enhance customer satisfaction.
- Maximize Your Sales Potential: Consistently achieve and surpass weekly and monthly sales goals using your effective selling techniques.
- Become a Product Expert: Master order processing, understand all products and services, and stay informed about competitors to effectively promote and compare offerings.
- Transform Customer Experiences: Support and enhance customer satisfaction with professionalism and courtesy, keeping people connected to what matters most.
- Efficient Sales Handling: Promptly and efficiently manage inbound sales contacts, meeting all call handling metrics.
- Normal office environment.
- High school diploma or equivalent
- Proven sales techniques with consistent achievement of sales goals
- Knowledge of cable products and services (TV, internet, telephone)
- Proficiency with computers and billing software
- Strong prioritization and organizational skills
- 2+ years call center sales experience.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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