Serviceability Specialist I
West Columbia, South Carolina
About Us
Using strong attention to detail, Spectrum Serviceability Specialists provide accurate information to internal clients regarding the service availability of residential and commercial locations. Fully paid training and supportive leaders help new specialists get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
About the Job
- Full Time
- Entry and Experienced
- Career Progression
Success Profile
What does it take to be a successful Serviceability Specialist at Spectrum?
- Detail Oriented
- Problem Solver
- Efficient
- Communicator
- Flexible
- Fact Finder
Hear From Our People
What’s Trending
-
Connecting You To Comprehensive Benefits
We have plans to suit every individual and family.
-
This is Spectrum
Learn about our more than 100,000 employees, products and services, advertising solutions, 24/7 local news and sports programming and how our dependable network is empowering our customers to achieve their full potential.
Perks
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
-
Healthcare
Health Insurance (Medical/Prescription Drug, Dental and Vision).
-
Paid Holidays
Personal days, Vacation and Sick Time.
-
Access Discounted Company Services
You have the chance to use company services at little to no cost where available.
-
Education Assistance
Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild.
-
Retirement Savings/401k
Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
-
Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
Responsibilities
The Serviceability Specialist will provide support to the Care Organization, the Field Operations Organization, and customers, and will act as a liaison to present accurate and informative determinations regarding the service availability of residential and commercial locations. The Serviceability Specialist I will work in a high call volume, fast paced environment with the necessity to multi-task. This position will also require accurate data entry into the billing systems and other supporting systems/databases.
ESSENTIAL RESPONSIBILITIES OF THE POSITION
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Use investigative research and effective listening skills to obtain all necessary information needed to process serviceability requests within Charter’s footprint.
- Explain findings and information related to the serviceability inquiry in an informative, clear, concise and easy to understand manner that can be easily conveyed to a customer.
- Foster a cooperative learning environment that further empowers our representatives with an increased knowledge base conducive to more timely resolutions and positive customer experiences.
- Use multiple tools and resources to accurately build and proactively maintain addresses in the billing databases and follow company protocol and business rules, and actively support a one call resolution.
- Use effective communication to build rapport and collaborate with appropriate management levels in various departments throughout the Charter organization on behalf of the customer to obtain resolutions for serviceability.
- Consistently meet/exceed departmental goals and business objectives to maintain accountability and develop opportunities.
- Effectively multi-task and perform various reporting responsibilities while managing the inbound phone queue, email requests, and outbound follow-up calls.
- Maintain and protect high security information to protect Charter as well as our potential customers.
- Use personal skills, relationships, and company tools to complete projects and accomplish goals, regardless of obstacles.
- No Supervisory responsibilities with this position.
- Perform other duties as requested or assigned by leadership.
- Must be available to work outside of normal work hours as needed
- Ability to read, write, speak and understand English.
- Ability to communicate orally and in writing in a clear and straightforward manner.
- Ability to communicate with all levels of management and company personnel.
- Ability to multi-task Ability to prioritize and organize effectively.
- Ability to show sound judgment, take initiative and to accomplish job duties.
- Ability to use personal computer and software applications (word processing, spreadsheet, etc.).
- Ability to work independently.
- Ability to be detail-oriented and with a high degree of accuracy.
- Ability to work while seated for prolonged periods of time.
- Ability to stay organized and remain calm under pressure.
- Knowledge of cable billing, cable operations, cable accounting procedures.
- Knowledge of cable television products and services.
CSD105 2024-42241 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
About Our Location
West Columbia, South Carolina