Advanced Video Engineer IV
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Video Operations cultivates our dynamic video ecosystem, ensuring video delivery from source to screen. Working groups are dedicated to creating and harnessing cutting-edge streaming and data technologies to enhance and entice the user experience. We engineer and operate a complex, nationwide infrastructure all in an effort to sustain a maximum uptime and availability for all of our video services.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Video Operations? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Retirement Savings/401(k)
100% match for every dollar you contribute, up to 6% of your eligible pay.
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Health & Welfare
Medical, prescription, dental and vision plans, plus AD&D insurance at two times your pay and assorted life insurance options.
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Discounted Services
Discount on Spectrum Services where applicable (restrictions apply).
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Paid Time Off
Paid vacation, sick time, personal days and holidays.
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Professional Development
Programs and ongoing training to build skills and technical expertise.
Responsibilities
This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week
JOB SCOPE
Under limited supervision, responsible for engineering activities that maintain and enhance the company's advanced video and signal processing systems.Designs, documents, implements, monitors, enhances and troubleshoots systems in Video Organization.Works closely with associated SE, AE and IT teams, Vendor operations staff as well as internal operations staff on system design and configuration.
DUTIES AND RESPONSIBILITIES
- Responsibilities include:understanding the principles of design and solutions improvement, converting high level designs into production ready implementation plans, developing monitoring solutions, detailed analysis of Ticket information, Tier IV escalation activities, and training others in technologies and solutions.
- Expertise inMPEG2, MPEG4, HEVC H.264 and H.265, Video Delivery systems and CDN.
- Expertise in Digital Headend and CPE Control Systems, Encryption Technologies, Session Resource and Mgmt Systems, Back Office environments and interfaces.
- Excellent troubleshooter of video processing and delivery systems.
- Deep dive of Root Cause Analysis of outages and events. This includes (but not limited to) working with vendors, support center management and update information in a RCA summary of the outage or event.
- Working closely with Architects and Engineers in designing, modeling, and implementing break/Fix tools and procedures of new and old technologies.
- Project management – document project requirements including scope, schedule, testing and terms of delivery to ensure project is completed with highest level of quality on time.
- Research and identify technology opportunities and their application to the business.
- Stage and validatenew hardware and software for proper configuration and performance.
- Lead a group of junior and peer engineers to resolve solution performance issues
- Performs other duties as requested by supervisor.
- Strong writing and communication skills, able to package complex information in an easy to understand way.
BASIC / MINIMUM QUALIFICATIONS
- Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience
- Minimum six (6) years of Video and CDN Engineering, Support experience.
REQUIRED JOB QUALIFICATIONS
- Ability to read, write and speak the English language to communicate with executives, employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
- Ability to use personal computer and software applications
- Systems knowledge (Linux, Unix, Encoders, Video delivery, control and back officesystems)
- Infrastructure knowledge (Raw Iron, Steel Cloud, ElasticCloud, OpenStack, AWS, DRM)
- Ability to work in a team environment
- In-depth knowledge in areas of specialty for specific applications, and general knowledge of supporting or integrating applications creating platform ecosystems.
- Basic Knowledge in TCP/IP and the OSI Model
- Expert knowledge in using ticketing and software tools to support the current operations.
- Expert knowledge of software designing software, such as Visio
- Ability to perform duties in a very fast pace 24x7support environment and ability to learn new technology quickly.
- Ability to use the following office equipment telephone, copier, fax, and calculator
- Ability to use personal computer and software applications
- Knowledge of Microsoft Office
- General knowledge of Operating systems,Video Deliveryand Control equipment and video monitoring systems.
PREFERRED QUALIFICATIONS
- Knowledge of company products and services
- Experience in maintaining and troubleshooting video delivery or video applications. Hands on operational experience in performing video devices or systems upgrades, and Break/Fix activities. Experience with internal or external direct customer contact in a technical environment—Technical, Hub, Headend, VOD or Controller Operations, background within a MSO or vendor network environment.
- Certifications:
- CCNA/CCNP
- SCTE DVEP
- Linux
- Unix
- Oracle
- Splunk
- Linux, Unix, or other system administration certification are helpful
WORKING CONDITIONS
- Office Environment
- May work in Lab or Data Center/Implementation Facility environment
- 24X7 Video Support Operations environment
- Occasional travel as required
- On-Call as needed
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-11-01 02:26 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $88,200.00 and $156,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
