Supervisor, Residential Market Development
Ashland, Kentucky
Overview
Success is building strong connections.
When new residential housing developments and communities are being built, new people move into new homes. All they can think about is getting unpacked and feeling settled. They also want to quickly reconnect to the Internet, their favorite shows, and with family and friends.
Market Development Specialists play a vital role in new residential communities. As part of our team, you will manage a sales territory in which new homes are being built. Through lead generation, community events, and prospecting, you will sell Spectrum’s superior products at an exceptional value—and keep people connected to who and what matters most.
- Full-time
- Uncapped sales commissions
- Career Progression
- Work in all elements
- Training provided
- Health benefits
Success Profile
What makes a successful Spectrum Market Development Specialist? Check out the traits we're looking for and see if you have the right mix.
- Strong work ethic
- Persuasive
- Goal-oriented
- Entrepreneurial
- Self-starter
- Results-driven
This is not a desk job
As a Market Development Specialist, you’ll thrive in this independent, customer-facing role. Expect to work outside, rain or shine, days and nights, and to knock on many doors before closing a sale. It’s hard work, but with your professional resilience, you can excel in this position.
Goal-oriented & Results-driven
Achieve your sales and financial goals through building relationships in your sales territory and prospecting for new customers. You’ll work hard to generate sales leads and meet your monthly sales targets, knowing that hard work pays well.
Your goals are our goals. From best-in-class sales training to manager support to advancement opportunities, we’re here to help you every step of the way.
Earnings Elevated
Your base salary is just the beginning. Motivated Market Development Specialists are eligible to earn uncapped sales commissions, incentives and performance bonuses.
Continuous Learning
If you’re ready to learn and grow your career, our comprehensive sales training and dedicated leaders will help you achieve your goals. Learn winning sales techniques, as well as product and service knowledge to confidently engage and advise customers.
Future Focused
Have your sights set on a rewarding career with a stable company? You will appreciate the variety of career paths filled with opportunities for future success.
Work Hard and Be Rewarded
Responsibilities
Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting the goals of soliciting new prospective customers.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Responsible for meeting and exceeding budgeted headcount and sales goals.
- A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
- Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
- Recruit, interview, hire, and train Residential Market Development staff.
- Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
- Possess the knowledge and expertise to lead, guide, and develop Residential Market Development Specialists in their role.
- Identify knowledge and training gaps within the Residential Market Development Specialist team and develop plans to address them.
- Be familiar with reporting and analytics necessary to drive and support business decisions.
- Collaborate with other departments and or support teams to achieve goals and objectives.
- Work allocated will consist of approximately 60% field work and 40% office work.
- Coach and follow Charter’s Sales Process.
- Communicate territory assignments to Residential Market Development Specialists.
- Monitor the payroll process and ensure timely and accurate approval of all commission payments.
- Handle employee relations issues, including performance appraisals, coaching, and training.
- Completes administrative tasks related to all sales activities and ensures their team does the same.
- Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.
- Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
- Prepares reports as needed.
- Perform other duties as requested by leadership.
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand the English Language.
- Excellent communication, interpersonal and organizational skills
- Possess strong technical and computer skills
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
- Ability to work outside for extended periods in any season and/or during inclement weather
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
- Must be able to work non-traditional work hours such as evenings and weekends
- Valid driver´s license, satisfactory driving record within Company required standards and auto insurance
- Ability to complete documentation accurately.
Required Education
Bachelor´s degree in business or marketing or equivalent work experience.
Required Related Work Experience and Number of Years
2+ years of Outside Sales or related work experience.
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of Direct Sales practices
Experience with consumer education of products and services
Knowledge of cable or telecommunications services
Preferred Related Work Experience and Number of Years
Sales Supervisory experience preferred - 0.5+
WORKING CONDITIONS
Field and Office environment
Outside field environment with exposure to inclement weather
Travel as required
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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