Supervisor, Outside Sales
Cary, North Carolina
Overview
Goal-oriented. Team builder. Enthusiastic sales leader. Sound like you? If so, we invite you to bring your sales skills and passion for developing people, and join Spectrum as a Residential Connectivity Sales Supervisor. As a Residential Connectivity Sales Supervisor, you will lead the day-to-day sales operations of a geographically-assigned sales team. Your team will rely on you to lead, support, and motivate them while they offer the highest quality products and services to new and existing residential customers.
At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our Residential Sales team helps to power millions of households. We support them by offering state-of-the-art solutions including Spectrum Internet®, TV, mobile and voice services. In this role, you will lead the day-to-day sales operations of a geographically-assigned sales team that offers the highest-quality products and reliable services to new and existing residential customers.
- Full-time
- Job level: Experienced
- Travel: Yes, within assigned territory
- Uncapped sales commissions
Success Profile
What makes a successful Residential Connectivity Sales Supervisor at Spectrum? Check out the top traits we're looking for and see if you have the right mix.
- Ambitious
- Compassionate
- Goal-Oriented
- Leadership
- Relationship Expert
- Self-Starter
Our Residential Connectivity Sales Supervisors are hard-working, motivated to achieve their financial and career goals, and focused on the customer experience. Get the inside story on one of Spectrum's most interactive roles!
A Positive Mindset
When you’re motivated, have a strong work ethic, and are proud of what you are selling— it shows. Your positive and professional attitude, combined with expert knowledge of our solutions, will win over your customers and help you turn a ‘no’ into a ‘yes.’
Something New Every Day
You’re ready to take on whatever comes your way. Your entrepreneurial spirit gets you out of the office and on the move, while also developing and coaching Residential Connectivity Sales Specialists.
Independence In Your Schedule
In Residential Connectivity Sales, you will have the freedom to own your day and schedule. Flexibility is key, as you will work your sales territory during evenings and weekends (which is when our customers are home). Work hard and you’ll see the financial rewards from your time, energy, and effort.
To help unlock your potential, we will connect you with resources to help you hone your craft to further achieve your goals. You’ll learn something new every day—whether it’s about the industry, evolving technology and products, or developing your team and their own skills.
Beyond Your Paycheck
Our total compensation package creates opportunities for significant earnings with uncapped sales commissions and performance bonuses.
Comprehensive Training
With Spectrum, you will enjoy paid training on our winning sales techniques, products, and services. Our ongoing learning journey involves:
- Technology to help you reach your goals
- Virtual classroom training and face-to-face sales training
- Product updates to keep you connected and informed
Career Advancement
Looking for a great company with exciting growth opportunities? This is the place to be. Continue to grow in Sales, enjoy the many benefits we have to offer and plan for a long and rewarding career with Spectrum.
Preparation and Safety
Spectrum supplies the materials you need to succeed, from uniforms and technology to travel money, professional feedback and personal protective equipment.
Work Hard and Be Rewarded
Responsibilities
“Average target compensation of $100K + uncapped incentives”
JOB SUMMARY
Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Responsible for meeting and exceeding budgeted headcount and sales goals.
- A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
- Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
- Recruit, interview, hire, and train Residential Connectivity Sales staff.
- Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
- Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.
- Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.
- Be familiar with reporting and analytics necessary to drive and support business decisions.
- Collaborate with other departments and support teams to achieve goals and objectives.
- Work allocated will consist of approximately 60% fieldwork and 40% office work.
- Coach to and follow Charter’s Sales Process.
- Communicate territory assignments to Residential Connectivity Sales Specialists.
- Monitor the payroll process and ensure timely and accurate approval of all commission payments.
- Handle employee relation issues, including performance appraisals, coaching, and training.
- Completes administrative tasks related to all sales activities and ensures their team does the same.
- Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.
- Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
- Prepares reports as needed.
- Perform other duties as requested by leadership.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand the English Language.
- Excellent communication, interpersonal and organizational skills
- Possess strong technical and computer skills
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
- Ability to work outside for extended periods in any season and/or during inclement weather
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
- Must be able to work non-traditional work hours such as evenings and weekends
- Valid driver´s license, satisfactory driving record within Company required standards, and auto insurance
- Ability to complete documentation accurately.
Required Education
- Bachelor´s degree in business or marketing, or equivalent work experience.
Required Related Work Experience and Number of Years
- 2+ years of Outside Sales or related work experience.
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
- Knowledge of Direct Sales practices
- Experience with consumer education of products and services
- Knowledge of cable or telecommunications services
Preferred Related Work Experience and Number of Years
- Sales Supervisory experience preferred - 0.5+
WORKING CONDITIONS
- Field and Office environment
- Outside field environment with exposure to inclement weather
- Travel as required
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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