B2B Sales Representative, Outbound
Charlotte, North Carolina
Overview
Dial in on what our customers really need and connect yourself to an impressive future. That's the idea behind our Call Center Sales - OTM SMB roles. From our call centers, you'll become an expert on all of our products and services through our comprehensive training program. Then, you'll show small and medium size business customers just how Spectrum can help support their business. And when you grow our network, you can grow your career too.
We are the company of the future with significant investments in our employees, our technology and our infrastructure. We offer best in class Mobile, Internet, TV and Phone services across 41 states. Spectrum Mobile is the fastest-growing mobile provider in the nation. At Spectrum, we connect our customers to superior communications and entertainment products with the highest quality service. From Spectrum Internet Gig and our path to 10G, to Advanced In-Home WiFi and Spectrum Mobile, our fast and secure broadband network powers the future.
- Full-time, entry and mid-level sales role focused on incoming customer service product and service calls in the communications and entertainment technology space.
- A role that is ideal for organized, goal-oriented professionals who value advancement potential and are eager to learn a variety of programs and platforms.
- Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more.
Success Profile
What makes a successful Call Center Sales - OTM SMB Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Achiever
- Communicator
- Competitive
- Digitally Savvy
- Organized
- Results Driven
Our Call Center Sales - OTM SMB Representatives are charismatic, motivated to succeed, and focused on the customers' needs. Get the inside story on one of Spectrum’s most interactive roles.
Day in the Life
- Enjoy a competitive, rewards and recognition-rich, pay-for-performance culture with uncapped commissions.
- Paid training as you experience our best in class facilitation in a modern, collaborative and supportive environment.
- Polish up your sales skills and techniques through our in-house training, delivered by experienced trainers.
- Work in a dynamic, diverse and inclusive team setting.
- Work in a fast paced, incentive filled culture as you connect with our customers and prospects using our leads.
- Build your career progression through the team and the company.
Build Your Career
- If you’re looking for a company that promotes from within, Spectrum is the company for you.
- Establish yourself as a successful sales representative within a great company that offers the best in entertainment, information and communications connectivity.
- With over 93, 000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.
Comprehensive Training
- Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands on experience.
- We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Uncapped Earning Potential
- Our total compensation package creates opportunities for significant earnings.
- Enjoy bonus income in training while learning how to maximize your uncapped commissions.
- Our full-time employees enjoy a best in class benefits package.
Rewards
Responsibilities
- Enhancing the customer experience and maintaining high satisfaction levels.
- Cold calling and selling Charter products to new and existing prospects, consistently exceeding sales quotas.
- Meeting activity targets, including calls, follow-ups, quotes, and sales conversions, while effectively managing leads.
- Promoting the value of our products and informing prospects about pricing and competitive advantages.
- Ensuring accurate database information and handling prospects with professionalism.
- Normal office environment.
- High school diploma or equivalent; further education in sales or business is a plus
- 2+ years in a call center or 1+ year in sales or marketing
- Proficiency with CRM software and call center technology
- Knowledge of telecommunications products and services
- Proficient in MS Office applications
- Strong communication skills in English (verbal and written)
- Proven sales success and goal-oriented mindset
- Excellent negotiation and persuasion skills
- Ability to work independently in a fast-paced environment
- Strong multitasking and organizational abilities
- 1+ Experience in B2B sales, especially in telecommunications or cable and familiarity with ICOMS, CSG, or similar billing software
- 2+ years in customer service and/or telecommunication sales
- Degree in business, marketing, or a related field
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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