Call Center Sales Business Retention Rep - $18 per Hour Plus Commission & Incentives
Charlotte, North Carolina
Overview
Local companies are counting on us to stay connected. And you can be the one to make sure that they do. Call Center Sales – SMB Retention Representatives are experts on all things Spectrum. From our call centers, you’ll help resolve concerns from our business customers. It’s a tall order, but with our comprehensive training, we know you can do it. And when you do, major possibilities are waiting for you in our company.
Success Profile
What makes a successful Spectrum Call Center Sales – SMB Retention Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Good listener
- Persuasive
- Goal-oriented
- Competitive
- Trustworthy
Our Call Center Sales – SMB Retention Representatives are focused on customer relationship building and product knowledge for small and midsized businesses (SMB) in the communications and entertainment space. These Sales professionals are goal-orientated, motivated to succeed, and focused on the customer experience. Get the inside story on what it’s like to be a part of the Spectrum Call Center Sales – SMB Retention team.
The Day to Day
As a Call Center Sales – SMB Retention Representative, you’ll find solutions to maintain and grow existing relationships with our business customers who request to downgrade or disconnect their Spectrum services. We want our customers to get the best value for their investment in us, and as a Call Center Sales – SMB Retention Representative, you can help them do just that.
Upbeat Environment
From the comfort of our modern call centers, you’ll work in a dynamic, diverse and inclusive team environment while fielding customer inquiries. You’ll be trained to effectively promote Spectrum’s wide variety of products and services in a competitive, pay-for-performance culture with uncapped commissions.
A Deliberate Path to Success
With plenty of dedicated peer and mentor support, our fully paid training programs shape new Call Center Sales – SMB Retention Representatives into quick-thinking call center sales professionals. As a part of our Inside Sales team, the earning potential is limitless, and with commission bonuses awarded for qualifying sales, you can boost your income to six figures here.
Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you that you can succeed.
Earn More, Faster
Our total compensation package creates opportunities for significant earnings. Enjoy bonus income while you are in training and learn how to maximize your commission potential.
Comprehensive Training
Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands-on experience. We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Build Your Career
If you’re looking for a company that promotes from within, Spectrum is the company for you. Establish yourself as a successful Inside Sales Representative within a great company that offers the best in entertainment and communications connectivity. With over 95,000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
Rewards
Responsibilities
Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $27.08/hour or $53,623 annually. Top performers can earn $77,300, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
Are you looking to push your career to the next level at the best connectivity company in the country? Are you a persuasive communicator and good listener with a competitive, goal-oriented nature? If so, a job on Spectrum’s Call Center Business Retention Sales team may be right for you.
Spectrum is a leading broadband connectivity company and cable operator serving 32 million customers in 41 states. The Sales & Marketing organization is tasked with the promotion and sale of products and solutions to residential and Spectrum Business customers to help accelerate company growth and aggressively drive market penetration. Through sophisticated innovations and service reliability, we ensure our customers never miss a second of what matters most. Get started at a Fortune 100 company and see how far you can go!
BE PART OF THE CONNECTION
On the Call Center Business Retention team, you’ll find solutions to maintain and grow existing relationships with our business customers who request to downgrade or disconnect their Spectrum services. In this role you should be goal-orientated, motivated to succeed, and focused on the customer experience. Days are busy and fast-paced, with numerous opportunities to work with others while building meaningful contacts and connections. You’ll enjoy an established training program, ongoing mentorship, and long-term career growth on our team. You will be able to use your way with words to engage your callers, supporting the range & power of Spectrum’s unique products and their value to generate sales. If you’re interested in an opportunity to continuously learn and build new connections, provide strong customer service, and want to work on an essential function of Spectrum’s organization we want to hear from you.
WHAT OUR CALL CENTER BUSINESS RETENTION SALES REPRESENTATIVESS ENJOY MOST ABOUT THE ROLE
- Responsible for skillfully retaining customers through positive customer relationship building. This includes but is not limited to: diffusing the irate customer situation by utilizing strong listening skills and probing techniques and identifying reason(s) for disconnect and overcome objections
- Creating developing long-term relationships with new and existing customers
- Developing customer centric solutions and deliver recommendations to right size their business on product benefits
- Working through business class customer complaints through understanding the complexity of business telecom needs and how to right size their business. Act as a consultant addressing business needs
- Professionally communicating and handling all business class customers concerns with tact and empathy for a business owner perspective
- Saving and re-selling the value of our products and services by properly aligning their features, benefits and price with the needs of our customers by effectively transitioning from the Save to upgrading the customer to additional products and services
- Educating commercial customers on the competitive advantages of Business products, services and support
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High School Diploma/GED or equivalent
- Technical skills: Can effectively trouble-shoot technical problems
- Language: Ability to read, write, speak and understand English
- Skills: Knowledge of Charter Business Internet, video, music, data, and telephone products and services. Knowledge of Business Telecom complexities. Problem solver with effective persuasion skills
- Abilities: Can demonstrate a record of success in your sales career to date. Can empathize with the customer. Ability to work independently; highly motivated and detail-oriented. Can show judgment and initiative. Can communicate in a clear, professional manner. Ability to use computer and software applications (i.e. CSG, Sales force, survey software)
- Working conditions: Office work environment
- Schedule: Monday – Friday
Preferred Qualifications
- Call Center Experience in the areas of customer service and or phone/sales – 2+ years
- CSG billing software experience preferred
- B2B sales experience
- Telecommunications or Premise Based Voice and Data product sales
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
- Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
- Total Rewards: See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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