Retail Sales Specialist - $20.00 per hour, plus commission and incentives!
Duarte, California
Overview
Your personality connects you with people and our products and services connect them with each other. In Retail Sales, that’s a winning combination! With more than 700 locations across the country and counting, we’re making an impact in our customers’ lives. If you have a passion for people and technology, our comprehensive training program will help you develop the skills you need to grow your sales career. Come grow with us!
Success Profile
What makes a successful Spectrum Retail Sales Specialist? Check out the top traits we’re looking for and see if you have the right mix.
- Competitive
- Organized
- Achiever
- Results Driven
- Digitally Savvy
- Communicator
To help unlock your potential, we have a comprehensive training program to get you up to speed. Don’t have sales experience? Our team will work with you in both the classroom and store to get you comfortable in your new role. If you have experience we will help you fine tune your skills so you can soar.
Earn More, Faster
Our total compensation package creates opportunities for significant earnings. Our Sales Compensation Allowance Program provides minimum guarantee payouts while you are building your knowledge base.
Comprehensive Training
Work smarter, not harder. With Spectrum you will enjoy paid training on our winning sales techniques, products and services. Our learning journey involves:
- Virtual classroom training and self study activities
- Ongoing peer-to-peer, leadership mentoring, and skill practice in the Store environment.
- Ongoing product updates to keep you connected and help build your knowledge and skills
Our ongoing training helps you always be prepared and able to provide the best experience to your customers and maximize sales opportunities.
Career Advancement
Looking for a great company with exciting growth opportunities? This is the place to be. Establish yourself as a successful Retail Sales Specialist, enjoy the many benefits we have to offer and plan for a long and rewarding career with Spectrum.
To help unlock your potential, we have a comprehensive training program to get you up to speed. Don’t have sales experience? Our team will work with you in both the classroom and store to get you comfortable in your new role. If you have experience, we will help you fine tune your skills so you can soar.
A Deliberate Path to Success
Many of our managers started as Retail Sales Specialists themselves, proving that career advancement is a very real and achievable goal. Peer-to-peer mentoring and regular sales and customer service coaching sessions ensure that you feel supported and have everything you need to succeed.
Building Relationships with Customers
We are changing the way customers interact with their entertainment. Our Retail Sales Specialists walk customers through Spectrum’s mobile offerings, help with their TV, phone, and internet services, and build relationships with customers while providing them with knowledge on Spectrum’s products and services.
Preparation
Our fully paid training programs shape new Retail Sales Specialists into quick-thinking Sales professionals. We’ll bring you up to speed on Spectrum’s full line of products, including telephone, data, wireless, and video services.
Rewards
Responsibilities
JOB SUMMARY
Promotes and sells all products and services within the Spectrum portfolio to existing and new customers. Actively and consistently supports all efforts to simplify and enhance the customer experience. Ensures a thriving culture of customer care exists at each store location.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Consistently meets or exceeds sales, customer service and operational expectations in their store location as communicated by store management.
Demonstrates proficiency in identifying opportunities to generate sales and create the ideal customer experience.
Consistently delivers solutions by providing support and education on all Spectrum products and services.
Skillfully retains customers through positive customer relationship building, diffuses customer situations by utilizing effective listening skills and probing techniques and identifies reasons for disconnects and overcomes objections.
Identifies ways to save and re-sell the value of our products and services by properly aligning our product features, benefits and price with the needs of our customers and effectively transitions to upgrading the customer with additional products and services.
Maintains effective knowledge of the Spectrum Store Customer Experience (SSCE), all Spectrum products, pricing plans, promotions, service features and visual standards as well as those of our competitors.
Exhibits subject matter expertise in utilizing all store wireless and cable technologies and systems, including queueing and billing.
Minimizes and eliminates product losses to the company.
Maintains store appearance and provides a consistently professional and welcoming atmosphere for customers.
Delivers a clean, organized and fully operational retail experience for all customers and employees.
Communicates effectively with other departments following established protocols.
Consistently demonstrates adherence to all the Company policies and procedures and lives the Spectrum mission and core values, while maintaining the confidentiality of customer and business data at all times.
Responds to and resolves complex customer issues according to established Company policies and escalates to Store management as necessary.
Provides management with frequent updates on key events in their store location.
Actively participates in company and department on-line or in-person training programs and demonstrates the associated skills and competencies.
Performs other duties as requested by management.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Familiarity with working in a goal- and incentive-based work environment
Works well in a fast-paced team environment
Demonstrated proficiency of cash handling procedures
Accurately handle payment transactions
Ability to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner
Ability to build partnerships within all areas of the organization by exhibiting highly effective interpersonal skills
Ability to prioritize, organize, manage multiple tasks and handle change effectively
Possess a self-motivated, competitive spirit and desire to exceed sales goals
Carry a positive and professional demeanor
Detail-oriented and a good problem solver
High comfort level with personal technology, such as mobile devices and personal video platforms
Knowledge and ability to use computer and software applications
Basic math skills
Required Education
High School Diploma or equivalent
Required Related Work Experience and Number of Years
Sales/Customer Service experience - 1+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Background as a sales professional in a destination shopping environment
Knowledge of latest technology and devices
Bilingual requirements as needed
Preferred Related Work Experience and Number of Years
Sales/Customer Service experience - 3-5
Telecommunications/wireless experience - 1-3
Experience working inside a destination-style shopping environment - 1+
WORKING CONDITIONS
Retail environment
Exposure to moderate noise level
Ability to work a flexible work schedule which may include evenings, weekends, holidays and overtime
Regular attendance is essential to this position
Travel to multiple work locations as needed
Handle a physically demanding job, lifting up to 35 lbs.
Ability to stand for prolonged periods of time
Required to adhere to Charter's professional appearance and dress code policy
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $29.52. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $9,360.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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