Advanced Video Engineer III
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Video Operations cultivates our dynamic video ecosystem, ensuring video delivery from source to screen. Working groups are dedicated to creating and harnessing cutting-edge streaming and data technologies to enhance and entice the user experience. We engineer and operate a complex, nationwide infrastructure all in an effort to sustain a maximum uptime and availability for all of our video services.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Video Operations? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Retirement Savings/401(k)
100% match for every dollar you contribute, up to 6% of your eligible pay.
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Health & Welfare
Medical, prescription, dental and vision plans, plus AD&D insurance at two times your pay and assorted life insurance options.
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Discounted Services
Discount on Spectrum Services where applicable (restrictions apply).
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Paid Time Off
Paid vacation, sick time, personal days and holidays.
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Professional Development
Programs and ongoing training to build skills and technical expertise.
Responsibilities
“This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.”
JOB SCOPE
Under limited supervision, responsible for engineering activities that maintain and enhance the company's advanced video and signal processing hardware, software and electrical systems. Designs, implements, monitors, enhances and troubleshoots systems in assigned areas. Works closely with Headend operations staff on system design and configuration.
DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Advanced configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM).
- Work with Engineering to design and test system designs.
- Develop, design and implement electronic systems including audio, video and other multimedia equipment.
- Analyze and evaluate new or improved electronic components.
- Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
- Work with the field on the implementation of network related projects and other standardization efforts.
- Work with vendors and Engineering to resolve issues and design flaws.
- Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
- Develop problem resolution procedures required to meet serviceability requirements.
- Function as lead level and provide technical guidance and assistance to other support teams across enterprise.
- Provide mentoring to associated staff as needed.
- Perform other duties as requested by supervisor.
- Adhere to industry specific local, state, and federal regulations, as applicable.
- Know, understand and follow company policies.
BASIC / MINIMUM QUALIFICATIONS
- Bachelor´s degree in Computer Science, MIS, Engineering or equivalent technical field or work experience
- Minimum seven (7) years of video networking technologies experience
- Must be able to work the following shift: Wednesday thru Saturday from 8PM - 7AM
REQUIRED JOB QUALIFICATIONS
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
- Ability to isolate and troubleshoot failed equipment, facility issues and other network components
- Ability to make decisions and solve problems while working under pressure
- Ability to work with others to resolve problems, handle requests or situations
- Knowledge and understanding of video, data and voice communications networks, IP networking
- Advanced IP networking knowledge, TCP/IP protocols, Routing, Switching, Routing protocols, ISIS, EIGRP, BGP, OSPF MPLS, TCP/IP protocols, SNMP, ARP etc.
- Knowledge of network access and element management systems and their protocols (SMNP, NMS, Syslog, SSH, Telnet, etc.)
- Advanced knowledge of UNIX and UNIX tools
- Advanced Knowledge of Motorola (DAC) and/or CISCO (DNCS) video delivery systems
- Expert Knowledge of Microsoft Outlook, Excel and Word
- Expert Knowledge of Microsoft Visio or equivalent design software
- Cisco CCNA or equivalent certification
Expert Knowledge of IP and MPEG Protocol Analyzers
Project management
- Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
PREFERRED QUALIFICATIONS
- Ability to write scripts
- Knowledge of company products, services, and NOC procedures
- Knowledge of network and element management systems
WORKING CONDITIONS
- Work in a 24x7, fast paced environment
- Scheduled on-call duty
- Exposure to continuous moderate noise
- Work in temperature controlled environment
- Travel required
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-10-04 06:23 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $78,900.00 and $139,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
