Assoc SiteReliability Engineer
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Insurance
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.
JOB SCOPE
Responsible for providing technical support to ensure the safe, swift, and reliable delivery of services to our internal Charter customers. This role combines software and systems engineering to deliver highly scalable, distributed, fault-tolerant systems.
DUTIES AND RESPONSBILITIES
- Implement software solutions to improve reliability.
- Improve reliability, quality, and performance of our suite of software products.
- Integrate software solutions to improve observability.
- Assist in the technical management for our IaaS and PaaS platforms.
- Automate processes and develop tools to improve operational efficiency and reduce manual intervention.
- Work alongside other engineers and architects to deliver hybrid cloud solutions outlined in technical roadmaps.
- Assist in Implementing process changes and investigation process deviations.
- Work closely with Operations to identify process gaps and investigation process deviations in hypervisor and cloud platforms.
- Provide consultative assistance to application development teams in leveraging automation and monitoring tools for continuous improvement of application deployments and monitoring.
- Assist in Installs, manage, and maintain both physical and cloud infrastructure to enable delivery of compute, storage, and network resources.
- Operate and support pre-production and production environments by monitoring availability and taking a holistic view of system health utilizing tools such as vRops, vRNI, vRLI, Log Insight and AIOPS Systems.
- Operate and support pre-production and production environments for Compute Servers, SAN Storage, and Virtualization platforms making up or IaaS deployments.
- Operate and support pre-production and production environments for a Platforms as a Service offerings such as Containers as a Service utilizing Rancher Kubernetes Engine.
- Participate in on-call rotations as required by the position.
- Perform other duties as requested.
BASIC / MINIMUM QUALIFICATIONS
- Bachelor's degree in Computer Science or related field, or equivalent experience
- Minimum one (1) year of System Administration experience
- Minimum one (1) year of Troubleshooting experience
- Minimum one (1) year of Scripting experience
- Container Services experience (0-1 year)
- Network experience (0-1 year)
REQUIRED JOB QUALIFICATIONS
- Familiar with the VMWare suite of products
- Familiar with managing both physical and Virtual infrastructure
- Familiar with multiple operating systems (e.g. Windows and Linux)
- Familiar with Dell, NetApp, VAST, and Pure Storage Platforms working with Block, File, and Object platforms.
- Basic hands-on experience in one or more cloud computing services (e.g. AWS, Microsoft Azure, Google Cloud Platforms, IBM, etc.)
- Basic knowledge / hands-on experience with a variety of cloud service models (e.g. Private, Public, and Multi-Cloud)
- Basic scripting ability in one or more languages (e.g. Python, Shell, PowerShell, Ansible or Perl)
- Familiar with CI/ CD experience with Puppet, Ansible, Jenkins Experience managing monitoring and alerting tools Basic familiarity with containerized workloads (e.g. Kubernetes, Rancher, OpenShift, TKGI) Conceptual understanding with networking, firewalls, routing, and load balancing
- Ability to troubleshoot multiple level issues within complex server ecosystems
- Must have excellent written and oral communications, including technical documents, and process documents.
- Requires attention to detail and excellent organizational skills
- Ability to contribute independently as well as be a team player
- Ability to handle multiple projects and tasks.
PREFERRED QUALIFICATIONS
- VMware System Administration experience - 2+ years experience
- Rancher Kubernetes Engine Container Services experience
- VMware NSX-T experience
- vROPs, Log Insight, vRNI, vRIL experience
- Compute Servers (e.g. Dell, Cisco, etc) experience
- SAN Storage (e.g. Brocade, Cisco, Pure, Dell, etc) experience
- NFS and S3 Object experience
- Networking experience
- Firewall configuration management experience
- Load balancer configuration management experience
WORKING CONDITIONS
- Office Environment
- 'On Call' support, on a rotation basis
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-12-18 07:43 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $67,100.00 and $107,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
