CSOC Programs Analyst I
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Core and Backbone Operations (CBO) builds and operates technology infrastructure that provides our advanced platforms and applications the necessary reach and connectivity to function at peak capability. CBO teams, utilizing cutting edge technology and deep expertise, plan, prepare, deploy and maintain transport and internet protocol systems for Spectrum's national network footprint. CBO's mission is to deliver Spectrum's high quality internal products and the internet's most popular services with industry leading availability and reliability.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Core and Backbone? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Benefits
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.
JOB SCOPE
The CSOC Programs Analyst will maintain programs for Acceptable Use Policy (AUP) enforcement, including customer security issues and response to abuse reports
DUTIES AND RESPONSBILITIES
- Enforces security policies and procedures by administering and monitoring security profiles, reviews security violation reports and investigates possible security exceptions, updates, and maintains and documents security controls.
- Responsible for the tracking and monitoring of security programs.
- Works with existing Splunk queries, reports, and dashboards to investigate security issues.
- Initiates outgoing security related customer communication in response to compromised email,
- BOTNET or DDOS activity, or third-party escalations.
- Manipulates and uploads files for system ingestion for various abuse cases.
- Conducts detailed research and data analysis into suspected AUP violations within Charter’s network using up to six tools.
- Creates report summaries for executive decision-making.
- Educates the business about security policies and consults on security issues regarding user built/managed systems.
- Assists with executing test plans, and developing processes for any new improvement initiatives to security programs.
- Performs all other duties as assigned
BASIC / MINIMUM QUALIFICATIONS
- Bachelor's degree in Computer Science, Engineering or related field or equivalent combination of education and experience
- Minimum one (1) year of Experience as a Security Specialist or equivalent experience
- Minimum one (1) year of Experience in information systems environment, preferably in IT/Network Security
- Minimum one (1) year of Entry level certification (See NSO Certification/Training Reference Guide)
REQUIRED JOB QUALIFICATIONS
- Ability to read, write, speak and understand English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight- forward, and professional manner
- Basic ability to utilize Microsoft Office tools, especially Excel and Word, with the ability to document, prepare and present documents
- Basic ability to modify documentation of processes and procedures using tools like Confluence and MS Office Suite
- Ability to multi-task and manage time effectively and work in a team environment, sharing workloads and responsibilities, at times taking a lead role
- Produce metric reports on security initiatives
- Customer service oriented
- Understands a sense of urgency
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-10-08 04:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between $60,900.00 and $97,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
