Mgr, Systems Engineering
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Insurance
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.
JOB SCOPE
Responsible for providing ongoing direction and sound leadership to systems and DevOps engineers responsible for the design, development, implementation, and operations of enterprise-wide customer premises equipment (CPE) platforms and their associated operating systems, databases, and dependencies.
DUTIES AND RESPONSBILITIES
- Provide leadership and direction to engineers on technologies, best practices, and career development
- Oversee all technical operations to maintain the integrity and stability of CPE ecosystems
- Guide the ongoing implementation of operational analytics, monitoring, and reporting of CPE platforms
- Provide 'on-call' leadership support and response to CPE platform issues after normal business hours
- Coordinate preparation of the capital and operating budget process and monitor activity throughout the year to ensure capital and operating expenses are controlled according to the budgeted plan to meet or exceed annual cash flow, including negotiating with contractors and vendors to achieve bids within budget.
- Perform other duties as requested by supervisor.
BASIC / MINIMUM QUALIFICATIONS
- Bachelor’s degree in computer science, Engineering, or related field or equivalent work experience
- Minimum six (6) years of Systems Engineering experience
REQUIRED JOB QUALIFICATIONS
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
- Ability to provide effective, results-oriented direction and make sound decisions while under pressure
- Ability to prioritize, organize, and simultaneously manage several projects and initiatives effectively
- Skilled at providing coaching, guidance, mentoring, and motivation whenever necessary
- Advanced knowledge of troubleshooting tools (i.etcpdump, netstat, iostat, traceroute, snoop)
- Advanced ability to create detailed documentation to functionally understand new and existing applications
PREFERRED QUALIFICATIONS
- Working knowledge of Linux/Unix operating system and command line interface
- Advanced knowledge of LAN/WAN topology, network protocols, switches and firewalls
- Fundamental understanding of carrier-grade systems architecture, design, and security
- Working knowledge with System monitoring applications (Splunk, DataDog, OP5, CloudWatch, etc.)
- Advanced understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewalls
- Working knowledge of the DHCP, DNS, SNMP, and TFTP protocols
- Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
- Advanced ability to follow and implement established change and control policies and procedures
- Working knowledge of development tools, application frameworks, and testing tools.
- Working knowledge of OSS applications and software
- In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process
- Strong ability to transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-12-30 04:48 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $98,900.00 and $175,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
