Mgr, Systems Engineering
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Insurance
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
JOB SCOPE
Responsible for providing direction and leadership to the Release and Fallout Management team. This team is responsible for the release and defect tracking for all Customer Premises Equipment (CPE) across the Charter footprint. Responsible for coordinating, tracking, and reporting on numerous product launches, over 30 million CPE upgrades per year, over 200 platform upgrades per year, and all defects associated with CPE. This team is fast paced, highly visible, and crucial to the overall success of the business.
DUTIES AND RESPONSIBILITIES
- Manage all technical operations at the system level to maintain the integrity of the cable plant and assure quality and consistency of voice, video, and data to customers.
- Provide technical support and direction to field locations regarding new or existing technologies, operational standards, and staff development; and provide technical support to the regional office as needed.
- Coordinate preparation of the capital and operating budget process and monitor activity throughout the year to ensure capital and operating expenses are controlled according to the budgeted plan to meet or exceed annual cash flow, including negotiating with contractors and vendors to achieve bids within budget.
- Monitor current procedures and tests performed in accordance with FCC standards to insure compliance with FCC standards.
- Monitor and review system material management procedures, inventory control, safety-training program and security to insure compliance with standard operating procedures.
- Maintain records as required by system, regional, and corporate offices, the FCC, and other government agencies.
- Perform other duties as requested by supervisor
BASIC / MINIMUM QUALIFICATIONS
- Bachelor´s degree in electronic engineering or related field, or equivalent experience
- NCTI Advanced Technical Certification or equivalent
- System engineering experience - 6+
REQUIRED JOB QUALIFICATIONS
- Demonstrated in-depth knowledge of the pinning systems concepts and the system/super-system skills including the business and technological environment
- Demonstrated in-depth knowledge of the systems lifecycle from need identification, requirements through to operation and ultimately disposal
- Demonstrated in-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process
- Effective ability to transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements
PREFERRED QUALIFICATIONS
- FCC General Telephone/Telegraph license or equivalent
- SCTE Certification or equivalent
- Management or leadership experience - 2+
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-02-04 05:03 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $98,900.00 and $175,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
