Network Operations Analyst I
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Core and Backbone Operations (CBO) builds and operates technology infrastructure that provides our advanced platforms and applications the necessary reach and connectivity to function at peak capability. CBO teams, utilizing cutting edge technology and deep expertise, plan, prepare, deploy and maintain transport and internet protocol systems for Spectrum's national network footprint. CBO's mission is to deliver Spectrum's high quality internal products and the internet's most popular services with industry leading availability and reliability.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Core and Backbone? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Benefits
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
This posting has been extended beyond the initial anticipated closing date.
JOB SCOPE
Supports the project management needs of Network Operations. Utilizes understanding of both business process and technical capabilities of industry standard tools used to provide relevant and high-quality improvement insights and deliverables. Possesses knowledge in the business unit they support, as well as the ability to acquire an advanced level understanding of the Network Operations organization's systems and capabilities.
DUTIES AND RESPONSIBILITIES
- Provide project management support for Network Operations: Generate high quality project communications that provide operational visibility to the business unit.
- Be a change agent, driving tasks, milestones and deliverables such that projects are delivered successfully.
- Facilitate communication between business unit and Network Operations from initial requirements to final implementation.
- Develop high quality graphs, reports, and presentations of data results.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Locate and define new process improvement opportunities.
- Work on multiple projects as a project team leader.
- Perform special projects as needed and other duties as requested by supervisor.
- Analyze documents and input financial and technical information in provided template.
- Analyze and forecast budget items.
BASIC / MINIMUM QUALIFICATIONS
- Bachelor's Degree in Mathematics, Computer Science, Information Management or Statistics, Business Administration, or related field and / or equivalent work experience
- Minimum one (1) years of experience using MS Office
- Minimum one (1) years of experience project management tools, such as SmartSheet, Excel, SharePoint, and/or Confluence
ADDITIONAL JOB QUALIFICATIONS
- Communicate orally and in writing in a clear and straightforward manner.
- Leadership/project management experience.
- Strong collaboration and communication skills
- Proficient at process and procedure writing.
- Strong analytical skills with the ability to collect, organize, and analyze a significant amount of information with attention to detail and accuracy.
- Ability to present complex information in an understandable and compelling manner.
- Ability to effectively manage multiple competing priorities.
- Forecasting experience.
- Knowledge of cable, voice and data communications networks, and associated elements
- Able to work independently.
- Prioritize and organize effectively.
PREFERRED QUALIFICATIONS
- Network Operations experience
- Develop and implement data collection systems that optimize data accuracy and quality.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-07-01 07:55 PM (UTC) and will be extended if necessary.
The pay for this position has a salary range of $55,600.00 to $88,600.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
