Network Operations Analyst II
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Network Technology Operations (NTO) is comprised of application, networks and access layers within our overall network.
- Full-time
- Job level: Entry to Senior
- Occasional Travel
Success profile
What makes a successful Network Technology Operations (NTO) ? Check out the top traits we’re looking for and see if you have the right mix.
- Results-driven
- Problem-solver
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Benefits
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
JOB SUMMARY
The primary focus of this position is purchase and logistics of production network equipment, along with communicating status of projects to internal stakeholders. The NOA (Network Operations Analyst) supports the data and business analysis needs of Technology Operations. Utilizes understanding of both business process and intermediate technical capabilities of industry standard tools used to provide analytical insights. Possesses intermediate knowledge in the business unit(s) they support, as well as an intermediate level understanding of the Technology Operations systems and capabilities.
Major Duties and Responsibilities:
- Provides business analysis and support for Technology Operations: Generate sometimes complex ad hoc reports along with creation and presentation of quality dashboards that provide operational visibility to the business unit(s).
- Develops high quality graphs, reports, and presentations of data results. Perform statistical analyses for Technology Operations business unit(s).
- Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
- Inventory Management including tracking pending inventory events, current inventory, and forecasted inventory needs analysis.
- Partners with Access Capacity and Business planning to validate ordering and receipt of hardware for deployment.
- Identifies, analyzes, and interprets trends or patterns in sometimes complex data sets. Present standard data sets and information in an understandable and compelling manner
- Performs special projects as needed and other duties as requested by supervisor.
- Identifies, analyzes, documents, and improves existing business processes. This includes automation, database creation/management and process development activities.
- Works on multiple projects as a project team member, occasionally as a project leader
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Exhibit exceptional and professional communication, both written and oral
- Professional and courteous demeanor with ability to excel in a team oriented environment
- Advanced ability to manage time effectively, set priorities and meet deadlines
- Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
- Advanced ability to present complex information in an understandable and compelling manner
- Ability to learn and adapt to change
Education
- Bachelor's Degree in Computer Science, Business Administration, or related field or equivalent work experience
Related Work Experience
- 4+ years of intermediate data query techniques and report building
- 4+ years experience with Microsoft Office Suite including Excel and Access
- 2+ years experience with SQL and industry-specific database systems
- 2+ years of report building toolsets such as Crystal Reports, etc.
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
- Network Operations experience a plus
- Technical expertise regarding data models and database design development.
- Identify, analyze, and interpret trends or patterns in sometimes complex data sets
- Programming skills preferred.
Education
- Cable Industry certifications preferred
WORKING CONDITIONS
- Office Environment, some travel
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $67,100.00 and $107,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
