Principal Engineer I
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Core and Backbone Operations (CBO) builds and operates technology infrastructure that provides our advanced platforms and applications the necessary reach and connectivity to function at peak capability. CBO teams, utilizing cutting edge technology and deep expertise, plan, prepare, deploy and maintain transport and internet protocol systems for Spectrum's national network footprint. CBO's mission is to deliver Spectrum's high quality internal products and the internet's most popular services with industry leading availability and reliability.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Core and Backbone? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Benefits
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
TITLE: Principal Engineer I
LOCATION: Greenwood Village, CO
JOB SUMMARY: Monitor alarms and tools to verify potential outages or utilization issues. Prioritize, respond, and resolve incidents identified in ticketing queues within expected SLA. Track work via updates within the remedy ticket system. Troubleshoot and implement CORE Networks, Backbone Networks as well as Optical networks with an emphasis on OSI Layers 1 - 4. Create Method of Procedures and review for CBO change request (CRQ) execution. Coordinate, execute, and support projects with internal and external departments to improve customer satisfaction. Report information related to outages and network changes and produce clear and concise written analysis and reports. Act as a technical liaison for the department. Act as a technical escalation point within the department. Coordinate with internal and external partners to manage, maintain, and improve network operations. Communicate with executive leadership on high-level impact analysis. Utilize technical knowledge to support, maintain, and troubleshoot Charter’s national network. This position does not directly supervise team members, and instead the position's supervisor, Manager, Telephony Engineering, manages the team.
EDUCATION/REQUIREMENTS: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field. 2 years of experience configuring and troubleshooting of video processing and transport and delivery systems of various types including Linear, VOD/SDV, IPVOD, and Video controllers. 2 years of experience with network engineering design, implementation, monitoring, escalations, and management for local and wide area networks to ensure maximum uptime for users. 2 years of experience using ticketing and software tools including Remedy, Incident portal, Jira, and Service Now. 2 years of experience with network protocols, including use of IPv4 and IPv6. 2 years of experience with network routing, including use of OSPF, BGP, and ISIS. 2 years of experience with network firewalls and ports, including use of IPF, iptables, and subnets/prefixes. 2 years of experience with critical service delivery protocols, including DNS, DHCP, TFTP, and NTP. A hybrid (in office and remote) work arrangement is available.
Salaries depend on geography, experience, and education; negotiations begin at $110,800 per year.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-06-01 11:00 PM (UTC) and will be extended if necessary.
The pay for this position has a salary range of $110,800.00 to $196,400.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
