Principal Engineer II
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Insurance
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
JOB SCOPE
Responsible for engineering activities that maintain and enhance the company's telecommunications and signal processing hardware, software and cloud systems. Works closely with technical operations staff to identify Access, Internet, and Wi-Fi related issues. Role requires advanced technical understanding of network components and Wi-Fi or Network telemetry. Collaborates with the design Operations teams and advises team leaders of potential issues that require root-cause analysis affecting customer experience.
DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Assigned complex and critical projects that involve several technical systems and constituents.
- Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.
- Analyzes and revises existing system logic difficulties and documentation as necessary.
- Tests and reviews system designs.
- Provides Engineering Technical support and guidance to regional personnel and ensure all technical integration, changes, standards and documentation are met.
- Mentors and guides the work of senior technical staff.
- Reviews work plans and designs and advises on improvements.
- Adheres to industry specific local, state, and federal regulations, as applicable.
- Knows, understands and follows company policy.
- Performs other duties as requested by manager.
BASIC / MINIMUM QUALIFICATIONS
- Masters or Bachelor's Degree in Engineering or related field or related work experience
- Minimum ten (10) years of Engineering work experience
- Minimum ten (10) years of Project management work experience
REQUIRED JOB QUALIFICATIONS
- Ability to read, write, speak and understand English
- Advanced knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols
- Advanced knowledge in network design, network architecture, protocols and network topology
- Advanced knowledge in TCP/IP and the OSI Model
- Advanced knowledge in using ticketing and software tools to support the current operations.
- Advanced knowledge of network devices and basic network appliances
- Advanced knowledge of general network and Wi-Fi telemetry, and/or logging
- Advanced knowledge of network designing software, such as Visio
- Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
- Ability to use personal computer and software applications
PREFERRED QUALIFICATIONS
- Knowledge of company products and services
- Cisco Certified Internetwork Expert (CCIE)
- Industry and vendor specific certifications and training preferred (Cisco, Juniper, Alcatel-Lucent, etc.)
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-02-04 02:49 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $124,000.00 and $220,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
