Security Specialist I
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Core and Backbone Operations (CBO) builds and operates technology infrastructure that provides our advanced platforms and applications the necessary reach and connectivity to function at peak capability. CBO teams, utilizing cutting edge technology and deep expertise, plan, prepare, deploy and maintain transport and internet protocol systems for Spectrum's national network footprint. CBO's mission is to deliver Spectrum's high quality internal products and the internet's most popular services with industry leading availability and reliability.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Core and Backbone? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Benefits
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
This posting has been extended beyond the initial anticipated closing date.
JOB SCOPE
The Security Specialist interacts with stakeholders outside of Technology Operations and Charter Communications for Acceptable Use Policy (AUP) enforcement, business records production, and issues related to the security of personally identifiable information (PII). Activities may include answering incoming calls, initiating outgoing security related customer campaigns, and researching requests for business records from law enforcement. Performs security and customer support services under general supervision. Ensures consistent treatment of customers accused of violating Charter's Acceptable Usage Policy (AUP). Interacts with the residential and commercial customer base to assist in resolving security incidents and concerns. On a rotating basis, may also answer on-call phone calls from Law Enforcement Agents (LEAs) for exigent requests that require immediate assistance.
DUTIES AND RESPONSIBILITIES
Processes searches submitted to Charter by law enforcement and other legal entities. Uses available tools to identify an account from an IP address, phone number, name, email address, address, SSN, payment information or any other provided information and takes appropriate action.
Manages multiple tasks simultaneously and is able to determine priority or ask for clarification from leadership. Utilizes multiple software tools with multiple computer screens.
Processes inbound abuse complaints from outside parties. Uses available tools to identify an account from an IP address and takes appropriate action.
Uses existing Splunk queries, reports, and dashboards to identify wireless users.
Responds to Customer Operations initiated service tickets within department service level objectives.
Supports departments outside CSOC for blacklist and spam list removal, and other customer-face service issues.
Makes outbound calls and sends emails to customers to alert them of security related issues and problems.
Can determine an immediate threat to life or ask for clarification, and can maintain composure during exigent and stressful interactions with law enforcement.
Assist with the maintenance of department process documentation.
Identifies patterns with security events.
Enforces security policies and procedures by administering and monitoring security profiles, reviews security violation reports and investigates possible security exceptions, updates, and maintains and documents security controls
Understands the department’s processes and tools. Makes recommendations to leadership for improvements in processes and tools. Involved in the evaluation of products and/or procedures to enhance productivity and effectiveness
Educates IT, Technology Operations and other Charter stakeholders about security policies and consults on security issues
Performs other duties as assigned.
BASIC / MINIMUM QUALIFICATIONS
Associate’s degree in Information Technology, Computer Science, or related field or equivalent work experience
- Minimum one (1) years of Experience in information systems environment, preferably in IT/Network Security
REQUIRED JOB QUALIFICATIONS
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written
communications in a clear, straight-forward, and professional manner
Knowledge of Microsoft operating systems and applications
Basic understanding of computer networks
Knowledge of security issues, techniques, tools and implications. Ability to multi-task and manage time effectively
Ability to work in a team environment, sharing workloads and responsibilities
Basic ability to utilize Microsoft Office tools, especially Excel and Word, with the ability to document, prepare and present documents. Basic ability to modify documentation of processes and procedures using tools like Confluence and MS Office Suite
PREFERRED JOB QUALIFICATIONS
Minimum two (2) years of Security Operations Experience
Minimum two (2) years of Experience with law enforcement, intelligence, or public/private sector security org
Familiarity with developing/maintaining security policies, procedures, and incident response activities
Knowledge of current and emerging security threats and vulnerabilities
- Demonstrated flexibility and situational awareness
Entry Level Certification from NSO CERTIFICATION/TRAINING REFERENCE GUIDE or equivalent industry certifications
WORKING CONDITIONS
- Office Environment
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-02-07 05:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between $45,800.00 and $73,200.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
