Sr DevOps Engineer
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Insurance
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.
JOB SCOPE
The APS SCP Operations team is responsible for managing non-video Customer Premise Equipment (CPE) in the Charter production network, including, but not limited to, all Charter routers. Core tasks include managing device firmware, troubleshooting issues impacting CPE, validating device behavior and related defects, and working with vendors and internal partners to resolve any issue that arises on CPE devices and their supporting platforms. Engineers will work extensively with our AWS infrastructure including Yugabyte, DocumentDB, Kafka, and Kubernetes. Engineers will also participate in the full life-cycle of CPE development and deployment.
DUTIES AND RESPONSIBILITIES
- Responsible for validating new router functionality and performance prior to customer launch
- Leverage Database platforms such as SQL, MySQL, or MariaDB to gather, review, and leverage data to complete tasks and troubleshoot customer issues
- Maintain, support, and troubleshoot Linux based devices and platforms
- Maintain, support and troubleshoot Open Sync Cloud (OSC) in AWS
- Lead troubleshooting efforts to restore functionality in the event of an outage
- Provide 'on call' support to resolve SCP Operations issues during and after normal business hours
- Develop and maintain AWS infrastructure including Kubernetes, Yugabyte, Docker containers, Kafka and more
- Work with monitoring and alerting for all applications within Plume infrastructure using tools such as Icinga, Splunk, Grafana, and DocumentDB.
- Review new development tools, application frameworks and validation platforms for functionality and effectiveness
- Works with developers and infrastructure teams to install or upgrade third party software
- Monitors a system’s performance, and reliability as well as the daily data processing
- Being a competent problem solver who can identify and resolve complex issues as part of a team.
- Mentors less experienced engineers.
- Participates in project-related stand-up meetings.
- Reviews and provides feedback for all external facing user documentation, including on-line help.
- Provides documentation support as necessary.
BASIC / MINIMUM QUALIFICATIONS
- Bachelor’s Degree or technical field or related work experience.
- Minimum of five (5) years with router, networking or CPE experience
- Minimum of five (5) years working with dynamic Scripting languages
- Minimum of five (5) years Linux experience
- Minimum of three (3) years working with deployment software (Chef, Puppet, Ansible)
REQUIRED JOB QUALIFICATIONS
- Cloud infrastructure experience
- Experience with software source control tools such as Perforce or GitHub.
- Ability to write clear technical documentation for use by developers and testers.
- Ability to work under limited direction and handle multiple assignments simultaneously.
- Must possess demonstrated verbal and written communication skills.
PREFERRED JOB QUALIFICATIONS
- Solid understanding of common network protocols such as DHCP, DNS, SNMP, and TFTP
- Solid understanding of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)
- Solid understanding of LAN vs WAN topology
- Direct familiarity with IPv6 and related protocols such as MAPT, NDP, DHCPv6, ICMPv6, and SLAAC
- Experience with management and configuration of CPE devices using CPE Wan Management Protocol (CWMP) (TR-069, TR-104, TR-181)
- Ability to troubleshoot CPE and related network problems
- Working knowledge of the Splunk Data Platform and the ability to create queries to gather and leverage relevant data to troubleshoot customer issues
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-12-02 05:27 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $88,200.00 and $156,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
