Sr. Software Engineer- Site Reliability
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Insurance
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
JOB SCOPE
As a Site Reliability Engineer, the engineer will design, develop, and implement robust software systems to enhance the reliability and performance of our infrastructure. The engineer will manage complex projects, utilizing advanced development tools to ensure seamless integration and operation. The role includes maintaining existing systems, providing expert technical support, and advising on best practices to optimize performance and reliability. Additionally, the engineer will collaborate with cross-functional teams to support new and ongoing business initiatives, ensuring our systems meet the highest standards of reliability and efficiency.
DUTIES AND RESPONSIBILITIES
- Develop, test, debug, and enhance software systems to improve reliability and performance.
- Write programs according to specifications and define specifications for complex programs in Python and Perl.
- Monitor and repair critical systems as needed.
- Develop and maintain technical documentation.
- Serve as the final escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements.
- Collaborate with internal customers, technical, and architecture teams to solve complex software problems.
- Provide system users and management with system analysis and improvement recommendations.
- Identify and recommend system design/requirements needs for software enhancements.
- Implement, monitor, test, and audit new software programs to maximize the efficiency of software systems.
- Participate in continuous performance improvement sessions to discuss opportunities to improve processes and/or standards.
- Coordinate with technical teams to analyze and resolve software-related problems causing operational difficulties, advising on specialized features and functions.
- Maximize the efficiency of various software systems by implementing, monitoring, testing, and auditing new software programs.
- Follow established configuration/change control processes.
- Collaborate with customers and internal/external technical teams to identify software problems and communicate remediation plans.
- Mentor and coach junior team members.
- Work with the team in an Agile environment to evaluate workload.
BASIC / MINIMUM QUALIFICATIONS
- BA/BS in Information Technology, Computer Science, related field, or equivalent combination of education and experience.
- Minimum five (5) years of IT experience.
- Minimum five (5) years of experience with software development methodologies.
REQUIRED JOB QUALIFICATIONS
- Hands-on experience with Ansible, Kubernetes, AWS, and observability platforms (Elastic, Tanium, Grafana, or similar technologies).
- Experience with open source and commercial RDBMS and NoSQL databases.
- Extensive experience working in an Agile environment with DevOps engineers to build and deploy infrastructure with cloud deployment technologies.
- Extensive understanding of Scrum/Agile development methodologies.
- Experience with monitoring technologies - Splunk, Swimlane, OP5, Datadog, ELK, ScienceLogic, and similar platforms.
- Experience with programming languages (Python, Bash, Perl).
- Experience with infrastructure automation technologies (Docker, Kubernetes).
- Experience with build automation technologies (Jenkins, Ansible).
- Experience with software security principles and patterns.
- Experience working in troubleshooting applications in Linux environments.
- Experience building infrastructure in virtual machines and bare metal.
- Strong understanding of AWS.
- Experience with test-driven development and automated testing frameworks.
- Ability to collaborate with and contribute to a common culture of excellence.
- Must be capable of delivering on multiple competing priorities with little supervision.
- Participate in an on-call rotation to ensure 24/7 system reliability and support.
PREFERRED QUALIFICATIONS
- Telecommunication experience.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-02-24 02:29 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $88,200.00 and $156,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
