Systems Engineer II
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Network Technology Operations (NTO) is comprised of application, networks and access layers within our overall network.
- Full-time
- Job level: Entry to Senior
- Occasional Travel
Success profile
What makes a successful Network Technology Operations (NTO) ? Check out the top traits we’re looking for and see if you have the right mix.
- Results-driven
- Problem-solver
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Benefits
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **
“This posting has been extended beyond the initial anticipated closing date.”
JOB SCOPE
The Systems Engineer II will be responsible for ongoing operation of nationwide wireless network services while applying a customer centric approach to troubleshooting and resolving service issues in a fast-paced environment.
DUTIES AND RESPONSIBILITIES
- Focus on improving our customer’s wireless service experience.
- Aggressively pursue high standards of wireless network performance and availability.
- Assess and resolve wireless service impairments using fundamental knowledge of IP routing, wireless access and infrastructure systems related to defects encountered in configuration item modifications or deployments.
- Contribute to the development of internal support processes, documentation, and procedures.
- Provide articulate verbal and/or written impact assessments to management in English.
- Aggressively pursue high standard of network and system performance and availability.
- Collaborate with cross-functional Network Operations and wireless teams to proactively identify and resolve potential system, network and customer impacts in the maintenance window.
- Create detailed documentation and be able to apply knowledge of network security best practices.
- Work with OSS applications and software.
- Perform other, collateral duties as requested by manager.
BASIC / MINIMUM QUALIFICATIONS
- Associate's degree in Computer Science, Interdisciplinary Telecom, Wireless & Cellular Communications, or related field and / or equivalent work experience.
- Minimum three (3) years of systems engineering experience
- Minimum three (3) years of combined Wireless Systems and/or Support Center work experience)
- Demonstrable experience troubleshooting and resolving network service impairments.
- Must be able to work the following shift: Monday thru Friday from 9:00AM - 6:00PM
ADDITIONAL JOB QUALIFICATIONS
- Knowledge and experience with one or more of the following: Red Hat Systems Administration (RHCSA), VmWare (VCP-DCV) or WiFi / Wireless systems.
- Experience with large distributed networks and MSO / Wireless Operator topologies.
- Proficient using multiple, industry standard, operating system environments including Linux, Cisco IOS/NX-OS, JunOS, VMWare.
- Experience of IP routing, wireless access and infrastructure systems to quickly assess and resolve wireless service impairments.
- Proficiency leveraging packet-analysis tools and network analytics platforms to troubleshoot or characterize network traffic.
- Knowledge and exposure to and functional knowledge of IP routing, and routing protocols such as BGP, ISIS and OSPF as well as enabling protocols and platforms such as DHCP, DNS, RADIUS, PMIP.
- Familiarity with the following equipment is a plus: Cisco UCS, Ruckus vSZ/SCG/ZD, Cisco WLC, Cisco Nexus/ASR, Nokia 7750, Netscout Infinistream.
- Demonstrated knowledge across all layers of the OSI model.
- Experience supporting WiFi, 4G LTE/IMS, 5G infrastructure and end-to-end system/call flow knowledge.
PREFERRED QUALIFICATIONS
- Working knowledge of Python, Splunk, Wireshark, Netscout.
- CCNA/CCNP (Wireless).
- CWNP Certified Wireless Network Administrator.
- Knowledge of industry products and services.
- VCP-DCV or comparable VMware certification
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-07-01 07:55 PM (UTC) and will be extended if necessary.
The pay for this position has a salary range of $75,200.00 to $120,000.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
