Systems Engineer III
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Insurance
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
“This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.
JOB SCOPE
The APO DID Device Operations team is responsible for managing all non-video Customer Premise Equipment (CPE) in the Charter production network, including, but not limited to, all cable modems, routers, Voice MTAs, fiber to the home CPE, and MDU-based CPE. Core tasks include managing device firmware, troubleshooting issues impacting CPE, validating device behavior and related defects, and working with vendors and internal partners to resolve any issue that arises on CPE devices and their supporting platforms. Engineers will also participate in the full life-cycle of CPE development and deployment.
DUTIES AND RESPONSBILITIES
- Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality.
- Conducts design sessions with appropriate participation from architects and engineers.
- Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems/services.
- Collaborates to creates configuration designs for design and implementation of various environments.
- Creates work effort estimates for new features and bug fixes for use in prioritization and release management.
- Develops core code modules, unit test tools and release notes for enhancements and bug fixes.
- Reviews new development tools, application frameworks and testing tools for functionality/effectiveness.
- Installs, administers, configures and maintains OSS applications including operating systems and related software.
- Provides 'on call' support to resolve OSS application issues after normal business hours.
- Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window).
- Works with database administrators to configure, tune and maintain databases in variety of languages.
- Documents systems configurations and upgrades.
- Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage.
- Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources.
- Perform other duties as requested by supervisor.
BASIC / MNIMUM QUALIFICATONS
- Bachelor's degree in Computer Science or related field, or equivalent experience; May require Industry Standard Certifications
- Application Development work experience - 5+
- Network OSS application work experience - 4+
- System Administration work experience - 3+
- Database support and development work experience - 3+
- Enterprise Application Integration work experience - 3+
REQURED JOB QUALIFICATIONS
- Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
- Advanced ability to create detailed documentation to functionally understand new and existing applications
- Advanced ability to follow and implement established change and control policies and procedures
- Advanced ability to troubleshoot application problems
- In-depth knowledge of development tools, application frameworks, and testing tools.
- In-depth knowledge of OSS applications and software
- In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process
- Ability to effectively transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements
- Advanced knowledge of network and systems engineering systems concepts and system/super-system skills, including NetApp Clustered On-TAP, Cisco UCS, and VMWare systems
PREFERRED QUALIFICATIONS
- CCNA/CCNP or equivalent
- CCIE Data Center or equivalent
- CCIE Routing and Switching or equivalent
- Application Development work experience - 7+
- Network OSS application work experience - 6+
- System Administration work experience - 5+
- Database support and development work experience - 5+
- Enterprise Application Integration work experience - 5+
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-02-12 02:21 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $78,900.00 and $139,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
