Call Center Sales Outbound Rep (Bilingual Spanish) - $18 per Hour Plus Commission & Incentives
Maitland, Florida
Overview
Dial in on what our customers really need and connect yourself to an impressive future. That's the idea behind our Call Center Sales – OTM Residential roles. From our call centers, you'll become an expert on all of our products and services through our comprehensive training program. Then, you'll show residential customers just how Spectrum can fit into their lives. And when you grow our network, you can grow your career too.
We are the company of the future with significant investments in our employees, our technology and our infrastructure. We offer best in class Mobile, Internet, TV and Phone services across 41 states. Spectrum Mobile is the fastest-growing mobile provider in the nation. At Spectrum, we connect our customers to superior communications and entertainment products with the highest quality service. From Spectrum Internet Gig and our path to 10G, to Advanced In-Home WiFi and Spectrum Mobile, our fast and secure broadband network powers the future.
- Full-time, entry and mid-level sales role focused on incoming customer service product and service calls in the communications and entertainment technology space.
- A role that is ideal for organized, goal-oriented professionals who value advancement potential and are eager to learn a variety of programs and platforms.
- Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more.
Success Profile
What makes a successful Call Center Sales – OTM Residential Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Competitive
- Organized
- Achiever
- Results-Driven
- Digitally Savvy
- Communicator
Our Call Center Sales – OTM Residential Representatives are charismatic, motivated to succeed, and focused on the customer experience. Get the inside story on one of Spectrum’s most interactive roles.
Day in the Life
- Enjoy a competitive, rewards and recognition-rich, pay-for-performance culture with uncapped commissions.
- Paid training as you experience our best in class facilitation in a modern, collaborative and supportive environment.
- Polish up your sales skills and techniques through our in-house training, delivered by experienced trainers.
- Work in a dynamic, diverse and inclusive team setting.
- Work in a fast paced, incentive filled culture as you connect with our customers and prospects using our leads.
- Build your career progression through the team and the company.
Build Your Career
- If you’re looking for a company that promotes from within, Spectrum is the company for you.
- Establish yourself as a successful sales representative within a great company that offers the best in entertainment, information and communications connectivity.
- With over 93, 000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.
Comprehensive Training
- Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands on experience.
- We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Uncapped Earning Potential
- Our total compensation package creates opportunities for significant earnings.
- Enjoy bonus income in training while learning how to maximize your uncapped commissions.
- Our full-time employees enjoy a best in class benefits package.
Rewards
Responsibilities
- Simplifying and Enhancing Customer Experience: Actively support efforts to make our services more accessible and user-friendly for customers.
- Achieving Sales Goals: Consistently meet and exceed monthly sales quotas by adding new lines of service (PSUs) and upselling existing customers.
- Building Customer Satisfaction: Handle all prospects with courtesy and professionalism, ensuring a high level of satisfaction in every interaction.
- Product Expertise: Act as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services.
- Efficient Follow-Up: Create and maintain a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.
- Normal office environment.
- High School Diploma, GED, or equivalent.
- 1+ year of call center and/or sales experience, empowering you to hit the ground running and drive results.
- Proficiency in MS Office and related software applications.
- Comfortable using a personal computer, telephone/dialer, headset, copier, fax, and calculator.
- Clear, concise, and professional oral communication.
- Strong listening and interpretation skills to understand and meet customer needs.
- Consultative sales approach, including needs analysis, objection handling, and effective closing.
- Judgement and initiative to make informed decisions.
- Attention to detail and quick response to changing business needs.
- Ability to prioritize and organize effectively, even under high volume.
- Multitasking with job-specific software and office equipment.
- Independent and collaborative work ethic.
- Management of multiple prospects.
- Bilingual Spanish required
- Knowledge of commercial internet, video, and data services.
- Experience in a fast-paced, customer-focused environment.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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