Network Operations Analyst IV
Town and Country, Missouri
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
The mission of the NOC is to protect, improve and support a superior customer experience. Our NOC engineers identify network issues when they arise and escalate them to the proper fix agents. We’re driving quick and high-quality resolutions. NOC teams also ensure successful network Change Management, perform Root Cause Analysis of outages, and develop processes for standardizing work and partners with vertical teams with solutions for Continual Service Improvement. Our reporting and metrics teams provide data and analyze reports to enable support of all Network Operations.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Network Operations Centers (NOC)? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Insurance
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
JOB SCOPE
The Network Operations Analyst IV supports the data and business analysis needs of Network Operations. Utilizes understanding of both business process and advanced technical capabilities of industry standard tools used to provide analytical insights. Possesses advanced knowledge in the business unit(s) they support, as well as an advanced level understanding of the Network Operations organization's systems and capabilities. Demonstrates the ability to support strategic opportunity identification using data insights, driving improvements and innovation within Network Operations.
DUTIES AND RESPONSIBILITIES
Optimizes network performance through the application of statistical analysis using a diverse set of key data points.
Provides business analysis and support for Network Operations: Generate complex ad hoc reports along with creation and presentation of high quality dashboards that provide operational visibility to the business unit(s).
Develops high quality graphs, reports, and presentations of data results. Perform statistical analyses for Network Operations business unit(s)
Leverages data insights to identify and support strategic opportunities, such as optimizing network performance, improving customer experiences, reducing operational costs, and enhancing service delivery, driving targeted improvements within Network Operations.
Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
Facilitates communication between business unit(s) and Network Operations from initial requirements to final implementation.
- Identifies, analyzes, and interprets trends or patterns in data sets. Present complex data sets and information in an understandable and compelling manner.
- Works on multiple projects as a project team member, occasionally as a project leader.
- Coaches less experienced staff.
- Performs special projects as needed and other duties as requested by supervisor.
BASIC / MINIMUM QUALIFICATIONS
- Bachelor's Degree in Computer Science, Business Administration, and related field or equivalent work experience ; Cable Industry certifications
- Minimum eight (8) years of Data query techniques and report building experience
- Minimum eight (8) years of Microsoft Office Suite including Excel experience
- Minimum eight (8) years of SQL and industry-specific database systems experience
- Minimum six (6) years of Report building toolsets such as Tableau experience
- Minimum two (2) years of AWS tools and services experience
- Leadership and project management experience
REQUIRED QUALIFICATIONS
Demonstrated organization and communication skills as well as an ability to work with aggressive timelines
Demonstrated communication skills, both written and oral
Demonstrated ability to lead in a team oriented environment
Demonstrated analytical and detail-oriented aptitude; a high degree of accuracy is required
Ability to present complex information in an understandable and compelling manner
Ability to learn and adapt to change
- Demonstrated business acumen
PREFERRED QUALIFICATIONS
- Master’s Degree Advanced Cable Industry certifications
- Ability to develop and implement data collection systems that optimize statistical efficiency and data quality.
- Ability to acquire and abstract primary or secondary data from existing internal or external data sources.
- Ability to identify, analyze, and interpret trends or patterns in complex data sets
- Ability to automate routines to improve efficiency and reduce errors
- Programming skills (VBA, etc.)
- Network Operations experience
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
