Sr Director – Data Analytics
Town and Country, Missouri
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
The mission of the NOC is to protect, improve and support a superior customer experience. Our NOC engineers identify network issues when they arise and escalate them to the proper fix agents. We’re driving quick and high-quality resolutions. NOC teams also ensure successful network Change Management, perform Root Cause Analysis of outages, and develop processes for standardizing work and partners with vertical teams with solutions for Continual Service Improvement. Our reporting and metrics teams provide data and analyze reports to enable support of all Network Operations.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Network Operations Centers (NOC)? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Insurance
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
This posting has been extended beyond the initial anticipated closing date.
This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.
JOB SCOPE
This position is responsible for leadership of a strategy and reporting function that provides complex insights, strategic recommendations, data, and reporting to assist various departments or lines of business in enhancing the customer experience. Oversees teams responsible for predictive modeling, proof of concept analyses and insights development. Responsible for developing overall data analytics strategies for forecasts, reports, ad hoc requests, dashboards, etc. This role requires thorough understanding of strategic priorities, providing strategic and actionable recommendations based on insights to support partner stakeholders. Understands and helps guide data analysis and methodology. Drives long-term data analytics and reporting strategy and ensures data-related policies, procedures and processes are in place to address complex business needs.
DUTIES AND RESPONSBILITIES
Provide strategic leadership to an insights, strategy, and data analytics function.
Deliver accurate reporting of monthly, quarterly and yearly results to drive the business forward and facilitate customer-focused outcomes.
Advocate for the effective use of data and drive a culture of data-informed decision making across the company.
Work closely with executives and senior business leaders to develop strategies for effective data analysis, data driven decision making, and reporting.
Provide strategic consulting and recommendations to partner teams based on data driven insights, helping them make informed decisions to drive business success.
Oversee and shape strategic partnerships with stakeholder teams on improving the customer experience, actively collaborating to identify and implement enhancements.
Define metrics and relevant data sources.
Oversee all analytics operations to identify data improvement needs, correct discrepancies and ensure quality.
Select, configure and implement data analytics solutions.
Proactively identify areas of opportunity and/or improvement based on trends in the data, and use these insights to inform new products and/or operational improvements.
Direct high visibility projects to identify and resolve issues of strategic importance to the organization.
Oversee complex data analysis in support of a variety of analytic solutions.
Capture, develop, and document data definitions, business rules, and data quality requirements.
Oversee data integration from multiple sources to produce forecasts, reports, ad hoc requests, dashboards, etc.
Interpret data, analyze results, and provide insights to determine operational impact, trends, and opportunities.
Develop reports and deliverables for upper management and communicate with all levels of stakeholders.
Identify opportunities to use data to develop new strategies and improve business performance and utilize knowledge of mathematical modeling and other optimization methods to perform quantitative and qualitative data analysis.
Responsible for overall accuracy of all data, results, and conclusions of the team; Monitor the team to achieve high data standards.
Perform other duties as requested.
BASIC / MINIMUM QUALIFICATIONS
- Bachelor’s degree in business or related field or equivalent experience
- Minimum ten (10) years of Data Analysis and Reporting or related experience
- Minimum seven (7) years of Management experience.
REQUIRED JOB QUALIFICATIONS
Ability to prioritize and organize effectively
Ability to work independently, as well as in a collaborative and dynamic team environment
Ability to handle multiple projects and priorities at one time, while meeting deadlines
Ability to analyze and interpret data and present data driven reports
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear, straightforward and professional manner
Ability to communicate with all levels of management and company personnel
Ability to document, prepare and present data-driven presentations
Knowledge of software applications such as Word, Excel, PowerPoint, etc.
Ability to supervise and motivate others
Ability to make decisions and collaborate with others to solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to think strategically and anticipate future trends, needs and expectations
Expert business planning and forecasting skills
Expert analytic, organizational, and problem solving skills
Ability to focus on overall strategy of the region, organization or line of business
Effective team and relationship building skills
Proven leadership and mentoring skills
Ability to document, prepare and present executive level presentations
Complete knowledge of company products and services
- Ability to effectively manage large and complex projects
PREFERRED QUALIFICATIONS
- Master's Degree
Expert level knowledge of SQL
Expert level knowledge of visualization tools such as Tableau
- Expert level knowledge of AWS
- Prior experience in the telecommunications industry
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
