Call Center Sales Digital Rep - $18 per Hour Plus Commission & Incentives
West Columbia, South Carolina
Overview
As a Call Center Sales – DSC Specialist you’re responsible for handling calls and online chat interactions from new and existing customers to maximize their shopping experience. In this role you’ll be expected to uncover needs and wants by engaging in a consultative sales approach in the spirit of giving our prospects the best value. Through our comprehensive training program, you will gain a mastery of our products and services to maximize your potential, and the experience for our customers. Advancement and development opportunities are also available for those that have a desire to lead and grow with the company.
- Full-time, sales position focused on assisting incoming new and existing customers in the spirit of maximizing sales in the communications and entertainment technology space.
- This is a role that is ideal for organized, resilient, and results-driven sales professionals who thrive in a competitive, and fast paced environment.
- Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more.
Success Profile
What makes a successful Call Center Sales - DSC Specialist? Check out the top traits we’re looking for and see if you have the right mix.
- Resilient
- Reliable
- Competitive
- Assertive
- Organized
- Results Driven
Our Call Center Sales – DSC Specialists are charismatic, motivated to succeed, and focused on our customers’ needs. Get the inside story on one of Spectrum’s most interactive roles.
Day in the Life
- Work in a fast pace, competitive and results-focused environment.
- Establish or grow the relationship by presenting the benefits of our products to Residential or Business customers (and prospective customers) who opt to speak or chat with a representative while purchasing our services online.
- Enjoy a competitive, rewards and recognition-rich, pay-for-performance culture with uncapped commissions.
Build Your Career
- If you’re looking for a company that promotes from within, Charter is the company for you.
- Establish yourself as a successful sales representative within a great company that offers the best in entertainment, information and communications connectivity.
- With over 93, 000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.
Earn More, Faster
Our total compensation package creates opportunities for life-changing earnings with $2,500 in bonus income during your first three months, unlimited commission, competitive salary and paid mileage.
Comprehensive Training
Work smarter, not harder. With Spectrum you will enjoy paid training on our winning sales techniques, products and services. Our year-long learning journey involves:
- Technology to help you reach your goals
- Virtual classroom training & face-to-face training sessions
- Ongoing product updates to keep you connected to our evolving Spectrum products
If you learn a little every day, you will always be prepared and progressing with us.
Career Advancement
Looking for a great place with exciting career growth opportunities? This is the place to be. Exciting growth opportunities await. Establish yourself as a successful sales representative, enjoy the many benefits we have to offer, and plan for a long and rewarding career with Spectrum.
Rewards
Responsibilities
Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.78/hour or $53,623 annually. Top performers can earn $76,900, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
JOB SUMMARY
This role maximize sales opportunities by effectively answering and handling inbound sales customer contacts (calls, chats, email) in an effort to acquire new customers, and solicit existing customers by selling them additional products and services.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
- Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
- Respond to inbound sales customer contacts promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
- Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through the use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
- Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
- Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
- Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.
- Promote and communicate current marketing campaigns and promotions.
- Work with other departments, as necessary, to resolve customer issues.
- Perform other duties as required by supervisor
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
- Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
- Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
- Ability to prioritize and organize effectively
Required Education
High school diploma or equivalent
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
Call center sales experience preferred - 2
WORKING CONDITIONS
Office environment
Variable hours: may include weekends, holidays, and split days off
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
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