Outside Sales Representative
Worcester, Massachusetts
Overview
The broadband business is evolving and so are we. Spectrum is a connectivity company and our newly formed Residential Connectivity Outside Sales team is connecting our communities with the essential services they need.
Set Your Goals. Increase Your Earnings.
Goal-oriented. Self-motivated. Tenacious. Sound like you? If so, a career as a Residential Connectivity Sales Specialist at Spectrum may be right for you. With an entrepreneurial spirit and passion for people, you can achieve your financial and career goals here.
At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our Residential Sales team helps to power millions of gig-enabled households. We support them by offering state-of-the-art solutions including Spectrum Internet®, TV, mobile and voice services. Through innovative products and service reliability, we ensure that our residential customers keep connected to who and what matters most.
Success Profile
What makes a successful Spectrum Residential Connectivity Sales Specialist? Check out what we’re looking for and see if you have what it takes.
- Strong Work Ethic
- Authentic
- Coachable
- Personable/ Relatable
- Articulate
- Goal-Oriented
Our Residential Connectivity Sales Specialists are hard-working, motivated to achieve their financial and career goals, and focused on the customer experience. Get the inside story on one of Spectrum's most interactive roles!
A Positive Mindset
When you’re motivated, have a strong work ethic, and are proud of what you are selling— it shows. Your positive and professional attitude, combined with expert knowledge of our solutions, will win over your customers and help you turn a ‘no’ into a ‘yes.’
Something New Every Day
You’re ready to take on whatever comes your way. Your entrepreneurial spirit gets you out of the office and on the move. Schedules are flexible and can vary a lot, so you will discover what works best for you. With us, you can own your day, own your schedule, and own your career.
Independence In Your Schedule
In Residential Connectivity Sales, you will have the freedom to own your day and schedule. Flexibility is key, as you will work your sales territory during evenings and weekends (which is when our customers are home). Work hard and you’ll see the financial rewards from your time, energy, and effort.
To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have Sales experience? Our team will work with you virtually, in the classroom, and on-the-go to set you up for success in your new role. If you have sales experience, we will help you hone your craft to further achieve your goals.
Beyond Your Paycheck
Our total compensation package creates opportunities for significant earnings with uncapped sales commissions and performance bonuses.
Comprehensive Training
With Spectrum, you will enjoy paid training on our winning sales techniques, products, and services. Our ongoing learning journey involves:
- Technology to help you reach your goals
- Virtual classroom training and face-to-face sales training
- Product updates to keep you connected and informed
Career Advancement
Looking for a great company with exciting growth opportunities? This is the place to be. Establish yourself as a successful Sales Specialist, enjoy the many benefits we have to offer and plan for a long and rewarding career with Spectrum.
Preparation And Safety
Spectrum supplies the materials you need to succeed, from uniforms and technology to travel money, professional feedback and personal protective equipment.
Work Hard and be Rewarded
Responsibilities
JOB SUMMARY
Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Tenacious and driven, you excel in environments where your reward is based on your effort - uncapped potential
- Acquires new residential customers through door-to-door contact from assigned leads.
- Conducts proactive consultative needs analysis with new prospective customers.
- Develops and presents sales presentations/proposals on products and services that meet customers’ needs.
- Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to the following: dispositioning, entering sales orders, and reporting on sales.
- Supports team and team goals by actively participating in all sales meetings and training programs as assigned.
- Achieves monthly sales quotas in high-speed data, mobile, landline phone, and video sales.
- Completes all administrative tasks related to products sold in accordance with department practice, policies, and procedures.
- Well-informed about our competitors' activities in assigned territory; informs manager of any changing competitive pricing programs, marketing directives, or door-to-door sales tactics.
- Attends and successfully completes training programs.
- Performs other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand the English language.
- Engaging interpersonal skills.
- Ability to listen, formulate needs-based sales strategies, and articulate pitches to sell products and services.
- A passion to succeed and a strong personal drive to sell to prospective customers.
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
- Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices).
- Must be able to work evenings and weekends, as business needs dictate to maximize prospective customer contact.
- A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle.
- Ability to work independently with little or no supervision.
Required Education
High School Diploma or equivalent work experience.
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
- Success in a previous sales position, prospecting, or cold calling; direct sales experience is preferred but not required.
- Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and the ability to educate consumers on related products and services as needed.
Preferred Related Work Experience and Number of Years
2+ years sales or relevant work experience
WORKING CONDITIONS
- Spends approximately 90% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather.
- Minimal time in an office environment.
- Exposure to moderate noise levels.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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