Self-motivated. Resourceful. Problem solver. Sounds like you? If so, a career as a Field Technician at Spectrum may be right for you. If you’re looking for a hands-on career that involves both independent and team-based work, this customer-facing role will have you working outdoors as well as interacting with customers.
Being a Field Technician at Spectrum is more than a job. It’s a career that develops as you do. Field Technicians can rapidly advance their careers and increase their earnings through our self-progression program. As you advance, you’ll learn new skills and take on new responsibilities to unlock even more opportunities. Start here, go anywhere.
Full-time
Entry-level
Work in all elements
Paid on-the-job training
Career progression opportunities - earn more as you grow
Success Profile
What makes a successful Field Technician? Here’s what we're looking for.
Our Field Technicians stay active, work outdoors, and are able to quickly and accurately diagnose a wide range of technical problems for our customers. As a member of our team, you will:
Perform installations or service calls at customer premises
Use hand tools, ladders and electronic diagnostic and installation equipment
Conduct work at heights, climbing ladders and utility poles, adhering to safety standards and using proper protective equipment
Communicate with, engage and educate customers on products and services
Your Schedule
Field Technicians work in assigned shifts and varying hours, including evenings and weekends, based on business needs. After initial training, you will enjoy the flexibility of starting your day from home, driving a company vehicle directly to your first work location.
From your first day on-the-job, you’ll have the training, tools and resources needed to succeed, including:
A company vehicle and assigned gas card
Spectrum uniforms, including branded shirts, hats and jackets
Personal protective equipment (hardhat, boots, gloves, safety harness, etc.)
Hand and electronic tools and equipment necessary to perform the job
Paid Training
Field Technicians participate in comprehensive, paid training, which includes classroom and on-the-job field training, including ridealongs with supervisors, trainers and mentors – for you to learn all about the ins and outs of your new role. Your learning journey includes:
Classroom, field, and safety training with experienced trainers, supervisors and team members
Ongoing updates to ensure your knowledge of Spectrum products and services is evolving
Your Earnings Elevated
Earn more, faster. Field Operations employees are eligible for coursework completion bonuses through our career self-progression programs, and wage increases upon meeting the requirements to advance to the next level.
Field Technicians can advance in their careers through a combination of training, field experience and online, self-paced learning and opportunities to develop new skills.
Our career progression programs put opportunities for development, bonuses, and wage increases in your hands.
Earn an industry-recognized certification through our U.S Department of Labor-sponsored Broadband Field Technician Apprenticeship Program by completing our training program.
Continue or complete your education – 100% tuition-free. Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.
Rewards
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive Compensation
Competitive starting wages with opportunities to increase your earnings as you grow.
Supporting Well-Being
High-quality and affordable health and insurance benefits.
Retirement Plan
401(k) with 100% company match up to 6% of pay – that’s a total of 12% per year in retirement contributions.
Employee Stock Purchase Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free & Discounted Products
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Education Benefit
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Responsibilities
Position Type Full TimeLocation Town of Vestal, NYDate posted 07/31/2026Areas of interest Retail, SalesRequisition Number 2026-79355Business unit Sales and MarketingSRL213Sales and Marketing
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Earn $18/hour base pay, with the potential to earn $22.50/hour through commission and incentives. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.
Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.
What Our Retail Sales Specialists Enjoy Most About the Role
Enhancing the customer experience while meeting sales, service, and operational goals.
Identifying sales opportunities and creating ideal customer experiences through product support and education.
Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.
Working Conditions
This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.
Required Qualifications
Education
High School Diploma or equivalent.
Skills & Abilities
Proficiency in cash handling and accurate payment transactions.
High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
Basic math skills.
Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Strong performance in a fast-paced team environment.
Effective communication with employees and customers in person, on the phone and in writing.
Highly effective interpersonal skills for building partnerships across the organization.
Self-motivated, competitive spirit with a desire to exceed sales goals.
Positive and professional demeanor, strong attention to detail and problem-solving skills.
Preferred Qualifications
Knowledge of the latest technology and devices.
1-5 years of sales/customer service experience.
1-3 years of telecommunications/wireless experience.
#LI-BW1 SRL213 2026-79355 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $24.60. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $9,360.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
