Account Executive – Direct Retail Sales

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Full Time Austin, Texas Posted 05/22/2024 Business unit: Marketing Areas of interest: Retail, Sales Requisition Number: 2024-32159 SAE226

The Account Executive – Direct Retail Sales Leader role acts as a liaison between Spectrum and our Retail Partner Retail Direct Sales portfolio. The Account Executive position grows revenues by maximizing sales, managing the day-to-day relationship of the assigned book of business to maximize opportunities and ensure representation of the Spectrum brand while protecting the overall customer experience. The Account Executive – Direct Retail Sales Leader role is responsible for new business development and managing the implementation and compliance of policies and procedures for new and existing businesses. Reaping the rewards of hitting sales targets while delivering a positive company image and a worthwhile experience.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

As a Account Executive Sales Leader, you can expect to work alongside management to drive customer engagement through established sales process and product knowledge. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading products and services while creating the ultimate customer experience.


Influencing Selling teams best practices by promoting, educating, and engaging customers through product demonstrations.

Living Spectrum’s mission and core values while ensuring store organizational expectations are met.

Account Management and Partnership

Responsible for strategy execution, field sales operations, and support of assigned books of business and verticals.

Provide account management including but not limited to: audits, field visits, training, business reviews, product knowledge support, customer concerns, brand compliance, and merchandising.

Conduct regular meetings, training, and account reviews with assigned partners while ensuring they are maximizing Spectrum sales, as well as meeting quality standards and KPIs.

Maintain knowledge, and ensure delivery and understanding of current products, services, promotions, offerings, etc., to assigned partners.

Collaborate closely with owners from assigned partners to create/manage growth plans.

Work with our Operations, Strategy, and divisional teams to ensure alignment with department and Company objectives.

Coordinate and assist with special events, and oversee staffing, merchandising, and sales execution.

Conduct side-by-side selling of Spectrum services to customers at retailer's locations, train and develop retailers.

Sales and Business Development

Forecast and allocate monthly goals to assigned partners at the start of each new fiscal month.

Meet or exceed assigned KPI metrics including, but not limited to sales quotas, product mix, chargeback, etc.

Ability to assimilate provided sales metrics and form strategies to improve poor performance areas and maximize assigned partners' potential.

Provide frequent reports to channel leadership, including sales impact factors, activity feedback, challenges, etc.

Prospect new business for quality partners that will represent Spectrum professionally and drive incremental sales volume.

Required Skills/Abilities and Knowledge

Ability to read, write, speak, and understand English

Sales presentation skills, problem-solving capabilities, organized and demonstrated initiative

Practical written, verbal, and interpersonal communication skills

Ability to work independently

Comfort utilizing Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.

Travel frequently within the assigned territory.

Flexibility to work retail hours, including evenings/weekends, and adjust the schedule as needed based on assigned partners’ needs and to maximize sales opportunities.

Reliable transportation

Valid and active State driver’s license and safe driving record, as required

Required Education

Bachelor's degree from a four-year college/university or equivalent experience

Required Related Work Experience and Number of Years

Related experience/training or equivalent combination of education and experience - 5-7

Preferred Skills/Abilities and Knowledge

Bi-lingual a plus

Preferred Education


SAE226 2024-32159 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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