Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
The mission of the NOC is to protect, improve and support a superior customer experience. Our NOC engineers identify network issues when they arise and escalate them to the proper fix agents. We’re driving quick and high-quality resolutions. NOC teams also ensure successful network Change Management, perform Root Cause Analysis of outages, and develop processes for standardizing work and partners with vertical teams with solutions for Continual Service Improvement. Our reporting and metrics teams provide data and analyze reports to enable support of all Network Operations.
Full-time
Job level: Entry to Senior
Travel: Occasional
Success profile
What makes you successful in Network Operations Centers (NOC)? Check out the top traits we’re looking for and see if you have the right mix.
Analytical
Problem Solving
Detail-oriented
Flexible
Leadership
Team Player
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There's a strong connection hereWe’re big on connecting great ideas that become great products. That’s why we believe in empowering everyone across our company – from our Field Technicians to our Sales teams, Customer Service to our Technology teams. We encourage leaders, communicators, innovators and doers from diverse backgrounds and viewpoints to maximize their potential here.
Opportunity and innovationFind a career in advanced technology here.
Narrator: Spectrum, America's fastest growing TV, internet and voice provider is seeking engineers, database, administrators, and software developers looking for a career in advanced technologies.
Our Network Operations Team pushes the boundaries, by innovating and maintaining our cloud-based technology.
Enjoy career opportunities that only a company 100,000 strong can offer, along with full benefits, 401k, and complimentary services.
For a career in network operations, go to jobs.spectrum.com.
Spectrum.
Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Health Insurance
Medical, prescription drug, dental, and vision plans available.
Paid Time Off
Paid vacation, sick and personal time, and holidays.
401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
Career Progression
Advancement is a very real and achievable goal.
Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
Position Type: Full TimeLocation: Austin, TexasDate Posted: Date posted 09/08/2025Areas of interest: IT Services/Support, Network Engineering, Network OperationsRequisition Number: 2025-60963Business unit: Network Technology ServicesENO345-NOCThis role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
As an Associate Network Operations Engineer, you will perform reactive monitoring of all core level telephone, IP and Video elements within network facilities. You will be responsible for initial triage, escalation, and resolution of network troubles, as well as vendor engagement.
WHAT OUR ASSOCIATE NETWORK OPERATIONS ENGINEERS ENJOY MOST
Opportunities for career growth
Working with cutting edge communications technology
An open communication flow between peer organizations
Being a part of a reliable and supportive team
Growing their talents as an individual and as a team
Being able to work under pressure is imperative to being successful in this role, as you will escalate customer-impacting and install-impacting (new revenue) major incidents to verticals for each line of business, technology product, critical network facility, and service delivery platform. Your work will ultimately help in the protection of Spectrum’s growing network.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Network troubleshooting and/or surveillance experience of zero to two years
Education: Associates or Bachelor’s degree in Electronics/Technology or Sciences or industry certification or equivalent work experience
Technical Skills: Knowledge of network operations, ability to work with internal and external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned, ability to troubleshoot and correlation event and alarms skills, knowledge of topology, platforms, and protocols for IP, Voice, and Video networks, knowledge of network operations tools and ticketing platforms, demonstrated aptitude to triage and correlate event/alarms
Abilities: Able to work in a teamwork environment
Skills: Able to work under pressure, strong organizational skills, strong communication skills
Schedule: Hours will be determined as business needs dictate
Shift Requirements: Wednesday - Saturday from 9:00pm - 7:30 am
ENO345-NOC 2025-60963 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
