Full TimeAustin, TexasPosted 05/28/2025Business unit: Spectrum BusinessAreas of interest: Network Operations, Operations, Research/AnalysisRequisition Number: 2025-55305KGN318
Do you want to develop and maintainaccurate, timely and useful content in a central knowledge base platform? You can do that. Ready to keep information in an efficient and usable format for internal and external clients? As a Knowledge Management Specialist at Spectrum Business, you can do that.
Spectrum Businessprovides modern technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION:
You manage quick reference guides, user manuals and other resources. You improve department processes through the identification and recommendation of new policies, tools and best practices. You collaborate with teams in person and digitally within an office environment.
HOW YOU CAN MAKE A DIFFERENCE:
Create new content, articles and pages and edit or modify existing content.
Research, develop and verify the accuracy of content using established review and approval processes.
Ensure knowledge base uptime by troubleshooting issues.
Align content so it is consistent with all Spectrum Business client collateral, training materials, policies, procedures, external websites and work tools.
Produce reports to identify usage trends, knowledge gaps and opportunities.
Analyze knowledge system reports and user feedback to develop recommendations.
WHAT YOU BRING TO SPECTRUM BUSINESS
Required qualifications:
Experience: Two or more years of knowledge or content management experience; Three years of communications and web content design experience.
Education: Bachelor’s degree in journalism, communications, a related field or equivalent experience. Technical skills:Experience authoring content in a content or knowledge management software system; Familiar with writing, designing or editing web content using HTML, authoring tools or content creation tools, such as Dreamweaver; Knowledge of broadband products and services; Proficient in Microsoft Office.
Skills: Organizational and English communication skills.
Abilities: Proven ability to analyze and interpret complex concepts or data and develop actionable recommendations.
Preferred qualifications:
One year of telecommunications experience.
Two years of experience with HTML, CSS or Java.
What you can enjoy every day:
Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning culture: Company support in obtaining technical certifications.
Dynamic growth: Paid training and clearly defined paths to advance within the company.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
