Full TimeAustin, TexasPosted 04/22/2024Business unit: Customer OperationsAreas of interest: Communications, Customer OperationsRequisition Number: 2024-31032COP595
BE PART OF THE CONNECTION
Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too! As a Communication Desk Manager, your focus is being responsible for all daily activities within the Communication Desk department. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR COMMUNICATION DESK MANAGERS ENJOY MOST
Supervising employees across multiple locations
Making recommendations and decisions regarding escalations and outages
Evaluating existing processes to identify strengths, weaknesses, and opportunities
Coaching and assisting in the development of employees
We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: General management: 3 years, Project Management: 2 years
Education: Bachelor’s Degree in Business, related field, or equivalent experience
Technical Skills: Ability to quickly integrate new information and gain expertise of evolving technologies and services
Skills: Strong written and verbal communication with all levels of personnel
Schedule: Some travel required
Preferred Qualifications
Excellent problem solving and analytical skills
Broad knowledge of cable technologies, systems, and processes
Demonstrated ability to manage complex activities involving a team of at least 40 people
SPECTRUM CONNECTS YOU TO MORE
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed Total Rewards: Our comprehensive benefits are among the best in the industry
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
