National Field Support Reps IV
Billings, Montana
Field Operations is a collaborative network of specialists whose tools and insight create and maintain a seamless customer experience. Our call center specialists are adaptable troubleshooting professionals. In a fast-paced environment, they excel at guiding their internal and external clients through the processes that get systems and services running smoothly. If you're comfortable multitasking—communicating with your client while simultaneously cross-checking multiple apps and programs—you'll find hands-on and research-rich opportunities. Grow your experience with cutting-edge telecommunications and entertainment technology and take your customer service career to the next level.
- Full Time
- Job Level: Entry to Midlevel
- Tech Savvy
Success Profile
What makes you a successful Representative in Field Operations at Spectrum?
Check out the top traits we’re looking for and see if you have the right mix.
- Adaptable
- Problem Solver
- Team Player
- Multi-Tasker
- Results-Driven
- Tech Savvy
Hear from Our Team
The best thing is how much opportunity there is to grow. I transferred as a Rep I, achieved Rep II in four months, and earned multiple performance awards as an agent in that year. In a year and a half total, I was promoted to Rep III and have worked on multiple projects to help my department, bringing hard work, dedication, and excellence to every task.
Jacob, Representative III
The work environment is a fast-paced, diverse, goal-oriented and ever-changing call center. You can constantly grow and develop new skills, new knowledge, and your career.
Lisa, Supervisor
Trending
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CONNECTING YOU TO COMPREHENSIVE BENEFITS
We have plans to suit every individual and family
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There's a strong connection here
We’re big on connecting great ideas that become great products. That’s why we believe in empowering everyone across our company – from our Field Technicians to our Sales teams, Customer Service to our Technology teams. We encourage leaders, communicators, innovators and doers from diverse backgrounds and viewpoints to maximize their potential here.
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COMPANY PROFILE
Spectrum is America’s fastest growing TV, internet and voice company. Our organization is filled with a diverse group of hardworking people.
Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Insurance
Medical (including prescription drug, dental and vision), life, and accidental death and dismemberment (AD&D) coverage
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Paid Time Off
Paid vacation, sick time, personal days, and holidays
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Retirement Savings
Build your 401(k) with a company match and additional company contributions
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Education Assistance
Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild.
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Discounted Services
Access company services at little to no cost, where available
Responsibilities
Date posted 09/18/2024 Business unit: Field Operations Requisition Number: 2024-36157 Areas of interest: Call Center, Customer Service, Field Operations Position Type: Full TimeAre you someone who embraces change? Do you love to support customers? Would you enjoy using your analytical skills to support customers? Then you might be a great fit for our Regional Support Center (RSC) Representative IV role, a part of Spectrum’s Field Operations Unit.
At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. The Regional Support Centers here at Spectrum are truly the traffic controllers of the company. Our RSC Representatives possess the ability to navigate through technical systems to complete dynamic assignments and actively and consistently support all efforts to simply and enhance the customer experience.
BE PART OF THE CONNECTION
As a RSC Rep IV you are assisting in the building blocks for our field operations truck roles. Your forward thinking will allow you to manage weekly forecasts, and you will also use your analytical skills to manage in-house technician movement and navigate the field service management tools. No two days are the same. You will work both collaboratively and independently with a workload that can change multiple times based on trends associated with the workload.
WHAT OUR RSC REPS ENJOY MOST
- Providing real time solutions to scheduling conflicts
- Using technical and analytical skills to resolve issues
- Building relationships
This role is in a fast-paced call center environment that is operated 7 days a week between 7am-10pm.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High School Diploma or equivalent
- Experience: Experience with cable theories, dispatcher and/or customer service work experience
- Technical Skills: MS Office
- Skills: Computer skills, analytical, attention to detail
- Abilities: Communicating, being adaptable, leadership, organization
SPECTRUM CONNECTS YOU TO MORE
- Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
- Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
- Competitive Pay: Generous starting pay
- Total Rewards:See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
