Full TimeBlue Ash, OhioPosted 08/27/2025Business unit: Customer OperationsAreas of interest: Customer Operations, Customer ServiceRequisition Number: 2025-60664CCS111
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
Serves as the primary contact for Customer Support Billing team questions and customer escalations.
Provides expert support as it relates to troubleshooting billing issues and/or handling complex customer billing inquiries and payments.
Works under minimal supervision.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Interact effectively with internal and external customers regarding products and services.
Assist representatives with customer questions/escalations in a timely, thorough and efficient manner.
Effectively present and discuss Charter’s products and services.
Manage representative and customer interactions professionally and effectively.
Coordinate and communicate with the Call Center Supervisor, to ensure efficient operations and customer satisfaction.
Remain current and knowledgeable on every aspect of supported product.
Comply with all company and call center policies and procedures.
Accurately document customer account records based on actions taken.
Fulfill work schedules as required.
Identify training and skill gaps, and provide proactive feedback and recommendations for improvement.
Perform other duties as assigned.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge Ability to read, write, speak and understand English Strong communication skills Ability to handle multiple tasks Strong organization and time management skills Excellent interpersonal skills Proficiency with PCs, Microsoft Windows and general intranet navigation Advanced knowledge/experience of internet/phone operations and/or telecommunications call center Education High school diploma or equivalent
Related Work Experience Successful completion of a minimum of 1 year as a CSR, having demonstrated knowledge and proficiency, consistently exceeding all objectives and qualitative requirements of the previous level Experience in cable operations and/or telecommunications call center
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge Previous customer service representative experience
Education Not applicable
Related Work Experience Not applicable
WORKING CONDITIONS Normal office conditions
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
CCS111 2025-60664 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
