Full TimeCharlotte, North CarolinaPosted 10/14/2024Business unit: Customer OperationsAreas of interest: Information Technology, Software EngineeringRequisition Number: 2024-41870-1ESW307
Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As an Associate Development Operations Engineer on the Billing Operations and Technology Incident Management team, you’ll manage the process to restore normal service operation as quickly as possible to minimize the impact to business operations.
WHAT OUR ASSOCIATE DEVELOPMENT OPERATIONS ENGINEERS ENJOY MOST
Hosting technical bridges to troubleshoot complex issues with escalation to various support application and infrastructure teams as necessary
Ensuring event and response detail is documented for critical incidents and delivered within defined targets to key stakeholders
Coordinating releases and production environments
Working with senior developers to mitigate and resolve unexpected situations
Monitoring systems performance and reliability; daily data processing
Analyzing and improving processes used for approving and orchestrating application deployments
Reviewing and providing recommendations for all internal facing user documentation
In this role you will work in areas with limited scope with opportunities to expand to more complex phases while supervised. You will excel in this role if you can work both independently and in teams and deal with ambiguity when evaluating alternatives and making recommendations.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Business/systems analysis, and/or business experience: or 0-2 years; Database management systems: or 0-2 years; Experience with coding, testing and design: or 0-2 years; Experience with software development methodologies: 0-2 years
Education: BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
Technical skills: Basic understanding of IT concepts & systems, including but not limited to ITIL, system architecture, networking, Windows/Linux administration, SQL, and HTML; demonstrated understanding of Microsoft Office Suite (Word, Excel, Visio, MS Project, etc.)
Abilities: Identify measures or indicators of system performance and the actions needed to improve or correct performance; ability to communicate knowledge of technology (inputs, outputs, and processing flows); understanding of software design patterns and principles; understanding of software development life cycle (SDLC); demonstrated critical thinking as well as verbal and written communication skills
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Tools & Tech: Work with leading anti-fraud technology and high-performing fraud protection tools
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
