B2B Sales Representative, Outbound - $65K+ per year
Charlotte, North Carolina
Overview
Dial in on what our customers really need and connect yourself to an impressive future. That's the idea behind our Call Center Sales - OTM SMB roles. From our call centers, you'll become an expert on all of our products and services through our comprehensive training program. Then, you'll show small and medium size business customers just how Spectrum can help support their business. And when you grow our network, you can grow your career too.
We are the company of the future with significant investments in our employees, our technology and our infrastructure. We offer best in class Mobile, Internet, TV and Phone services across 41 states. Spectrum Mobile is the fastest-growing mobile provider in the nation. At Spectrum, we connect our customers to superior communications and entertainment products with the highest quality service. From Spectrum Internet Gig and our path to 10G, to Advanced In-Home WiFi and Spectrum Mobile, our fast and secure broadband network powers the future.
- Full-time, entry and mid-level sales role focused on incoming customer service product and service calls in the communications and entertainment technology space.
- A role that is ideal for organized, goal-oriented professionals who value advancement potential and are eager to learn a variety of programs and platforms.
- Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more.
Success Profile
What makes a successful Call Center Sales - OTM SMB Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Achiever
- Communicator
- Competitive
- Digitally Savvy
- Organized
- Results Driven
Our Call Center Sales - OTM SMB Representatives are charismatic, motivated to succeed, and focused on the customers' needs. Get the inside story on one of Spectrum’s most interactive roles.
Day in the Life
- Enjoy a competitive, rewards and recognition-rich, pay-for-performance culture with uncapped commissions.
- Paid training as you experience our best in class facilitation in a modern, collaborative and supportive environment.
- Polish up your sales skills and techniques through our in-house training, delivered by experienced trainers.
- Work in a dynamic, diverse and inclusive team setting.
- Work in a fast paced, incentive filled culture as you connect with our customers and prospects using our leads.
- Build your career progression through the team and the company.
Build Your Career
- If you’re looking for a company that promotes from within, Spectrum is the company for you.
- Establish yourself as a successful sales representative within a great company that offers the best in entertainment, information and communications connectivity.
- With over 93, 000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.
Comprehensive Training
- Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands on experience.
- We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Uncapped Earning Potential
- Our total compensation package creates opportunities for significant earnings.
- Enjoy bonus income in training while learning how to maximize your uncapped commissions.
- Our full-time employees enjoy a best in class benefits package.
Rewards
Responsibilities
Are you a driven, goal-oriented professional with a passion for sales? Telesales Representative at Spectrum may be right for you. You will have the opportunity to gain hourly base pay of $18.00 along with commissions and incentives for targeted hourly earnings of $31.23/hour or $65K annually. Our Top Telesales Representatives earn $100,000 annually or more, depending on performance and sales success.
Spectrum keeps nearly 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet, TV, mobile, and voice. As a Telesales Representative, you will focus on outbound telemarketing B2B sales, promoting Spectrum Business products and services (Internet, Voice, Video & Mobile) to new prospects and upselling existing customers. With uncapped earning potential and the ability to control your success, this role is perfect for someone who thrives in a fast-paced, rewarding environment.
BE PART OF THE CONNECTION
Connect to new and existing customers by offering best-in-class telecommunication services by turning cold calls into meaningful conversations that lead to sales.
WHAT OUR TELESALES REPRESENTATIVE ENJOY MOST
- Unlimited Earning Potential: Your success is directly tied to your effort. With uncapped commission, the sky’s the limit on your earnings.
- Making an Impact: Actively support initiatives that enhance the customer experience.
- Driving Sales Success: Consistently achieve and exceed monthly sales quotas by adding new lines of service by meeting established activity targets, including outbound calls, follow-ups, quotes sent, and sales conversions.
- Consulting and Advising: Being a product consultant by promoting and recommending the value of our products.
- Staying Ahead of the Curve: Inform prospects of pricing models and Spectrum Business’ competitive advantages.
You'll spend your time in an office call center environment where employees may need to be seated for long periods of time. This could look like using a telephone headset and computer with multiple screens, with potential exposure to moderate noise levels.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High School Diploma or equivalent further education in sales or business is a plus
- Experience: 3+ years customer service or 1+ sales/marketing field
- Technical skills: Effectively use CRM software and call center technology while utilizing job-specific software applications.
- Skills: Strong communication skills; including negotiation and persuasion, with the ability to build rapport quickly
- Abilities: Listen, formulate needs-based sales strategies, goal-oriented with a track record of meeting or exceeding sales target
- Schedule: Monday-Friday
Preferred Qualifications
- 1+ years Experience in B2B Sales or in a similar role, preferably in the telecommunications or cable industry
- 1+ years of ICOMS and/or CSG work experience, or experience with similar billing software.
- 2+ years of Customer Service and/or Telecommunication Sales Experience
SPECTRUM CONNECTS YOU TO MORE
- Job Perks: Access to free and discounted Spectrum services including TV, Voice, Internet and Spectrum Mobile™ services.
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company. We offer continuous training and opportunities for career advancement.
- Variety of Work: No two days, clients, or calls are ever the same, which keeps each day new and exciting.
- Total Rewards:See all the ways we invest in you — at work and in life
#ZRSM
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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