Self-motivated. Persuasive. High achiever. If these qualities describe you, consider applying to become an Outbound Sales Representative at Spectrum. In this individual contributor role, you will play a key part in connecting millions of prospective customers to the products and services that power their digital lives.
As an Outbound Sales Representative, you will be based in one of our call centers, where you will contact prospective customers in our database, sharing information about our suite of products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice. You will answer questions confidently, overcome objections and guide prospective customers through the purchasing process to meet your sales targets.
Outbound Sales Representatives have the opportunity to build rewarding careers with us while achieving their financial goals. As a member of our team, you’ll have the tools and resources needed to build a long and successful career with us.
Full-time
Entry-level
Paid on-the-job training
Career progression opportunities - earn more as you grow
Success Profile
What makes a successful Outbound Sales Representative? Here’s what we’re looking for.
Our Outbound Sales Representatives work in a call center environment, proactively reaching out to potential customers to generate leads and close sales. As a member of our team, you will:
Spend your days calling to introduce prospective customers to Spectrum products and services and generating new sales leads
Participate in daily huddles to set performance goals and expectations
Demonstrate the value and benefits of our products and services
Share recommendations on connectivity solutions aligned to customer needs
Maintain accurate records of all customer interactions
Your Schedule
Outbound Sales Representatives’ schedules will vary, so flexibility is key. You’ll be working based on your assigned shift, which may include holidays, weekends or non-consecutive days off.
Working at Spectrum is more than a job; it's an opportunity to build a long and successful career. We’ll give you the tools and resources needed to unlock your potential and succeed.
Paid Training
Outbound Sales Representatives participate in comprehensive, paid training to learn all about our winning sales techniques, products, and services. Your immersive learning journey includes:
Classroom, virtual and observational learning with hands-on experience
Focused training to develop your interpersonal skills
Access to the tools and resources you need to succeed
Ongoing updates to ensure your knowledge of Spectrum products and services is evolving
Your Earnings Elevated
Our total compensation package creates opportunities for cash incentives during training in addition to uncapped sales commissions.
We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers also have the opportunity to attend an all expenses paid trip to recognize their contributions to our success.
Unlimited Opportunities to Grow
Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.
Continuous learning, networking and hitting your sales goals will help fuel your growth and success. Top performers will have opportunities to advance into supervisor, manager and director roles – and beyond.
You will also be able to continue or complete your education and develop skills for in-demand roles – 100% tuition-free. Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.
Rewards
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive Compensation
Competitive starting wages with opportunities to increase your earnings as you grow.
Supporting Well-Being
High-quality and affordable health and insurance benefits.
Market-Leading Retirement Plan
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
Employee Stock Purchase Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free & Discounted Products
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Education Benefit
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Responsibilities
Position Type Full TimeLocation Charlotte, NCDate posted 10/08/2025Areas of interest Call Center, Outbound Telemarketing, SalesRequisition Number 2025-63024Business unit Spectrum BusinessSTM200Spectrum Business
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Do you thrive on the excitement of turning potential leads into loyal customers? As a B2B Sales Representative, Outbound on our SMB team at Spectrum, you'll drive business growth by promoting our Internet, Voice, Video, and Mobile services to new prospects and upselling existing customers. Your efforts will directly contribute to our success, offering you the opportunity to achieve significant earnings through performance-driven sales results. Join us in this dynamic and rewarding role and make a tangible impact on our organization and our customers' satisfaction.
What our B2B Sales Outbound Representatives Enjoy Most About the Role
Enhancing the customer experience and maintaining high satisfaction levels.
Cold calling and selling Charter products to new and existing prospects, consistently exceeding sales quotas.
Meeting activity targets, including calls, follow-ups, quotes, and sales conversions, while effectively managing leads.
Promoting the value of our products and informing prospects about pricing and competitive advantages.
Ensuring accurate database information and handling prospects with professionalism.
Working Conditions
Normal office environment.
Required Qualifications
Education
High school diploma or equivalent; further education in sales or business is a plus
Experience
2+ years in a call center or 1+ year in sales or marketing
Technical Skills
Proficiency with CRM software and call center technology
Knowledge of telecommunications products and services
Proficient in MS Office applications
Skills & Abilities
Strong communication skills in English (verbal and written)
Proven sales success and goal-oriented mindset
Excellent negotiation and persuasion skills
Ability to work independently in a fast-paced environment
Strong multitasking and organizational abilities
Preferred Qualifications
1+ Experience in B2B sales, especially in telecommunications or cable and familiarity with ICOMS, CSG, or similar billing software
2+ years in customer service and/or telecommunication sales
Degree in business, marketing, or a related field
#ZRSM2
STM200 2025-63024 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
