Full TimeCharlotte, North CarolinaPosted 09/08/2025Business unit: Customer OperationsAreas of interest: Business Analysis, Research/AnalysisRequisition Number: 2025-60634BGN332
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you positive and proactive with a passion for business analysis? Do you enjoy working in a fast-paced, collaborative environment? Organized, analytical, and good communicator? Then you’ll thrive as a Business Analyst for the Customer Service Reliability team at Spectrum.
At Spectrum, we keep more our customers connected across a 41-state footprint. The Customer Service Reliability team strengthens the connections between Spectrum and our residential customers. This team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Business Analyst you’ll analyze business operations and recommend solutions to align individual business functions with organizational goals. You’ll use your understanding of an organization’s structure, policies, operations, and data analysis to improve general business processes and planning.
WHAT OUR BUSINESS ANALYSTS ENJOY MOST
Compiling, analyzing, interpreting, and presenting data related to current and future operation
Creating reports, charts, process flows, and presentations to aid in proposing new strategies for successful business changes
Identifying process and system improvement opportunities, and constructing business requirements documentation
Facilitating working sessions and interacting with business partners across multiple organizations to collaborate and align on business objectives
Recommending use of new technology or existing technology alternatives to solve problems or make improvements
In this role you’ll work individually and within a team in a dynamic office environment. You’ll excel if you can collaborate cross-functionally, adapt to change, and handle multiple projects and priorities simultaneously. You’ll develop skills that are transferable to other areas of Spectrum for a meaningful, long-term career.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Business analysis or related experience: 2 years or more
Education: Bachelor’s degree in business or related field or equivalent combination of education and experience
Skills: Comprehensive knowledge of software applications such as Word, Excel, PowerPoint, etc.
Abilities: Quickly identify business problems & opportunities; prioritize & organize effectively; analyze & interpret data, communicate clearly both orally and in writing
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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BGN332 2025-60634 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
