Self-motivated. Persuasive. High achiever. If these qualities describe you, consider applying to become an Outbound Sales Representative at Spectrum. In this individual contributor role, you will play a key part in connecting millions of prospective customers to the products and services that power their digital lives.
As an Outbound Sales Representative, you will be based in one of our call centers, where you will contact prospective customers in our database, sharing information about our suite of products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice. You will answer questions confidently, overcome objections and guide prospective customers through the purchasing process to meet your sales targets.
Outbound Sales Representatives have the opportunity to build rewarding careers with us while achieving their financial goals. As a member of our team, you’ll have the tools and resources needed to build a long and successful career with us.
Full-time
Entry-level
Paid on-the-job training
Career progression opportunities - earn more as you grow
Success Profile
What makes a successful Outbound Sales Representative? Here’s what we’re looking for.
Our Outbound Sales Representatives work in a call center environment, proactively reaching out to potential customers to generate leads and close sales. As a member of our team, you will:
Spend your days calling to introduce prospective customers to Spectrum products and services and generating new sales leads
Participate in daily huddles to set performance goals and expectations
Demonstrate the value and benefits of our products and services
Share recommendations on connectivity solutions aligned to customer needs
Maintain accurate records of all customer interactions
Your Schedule
Outbound Sales Representatives’ schedules will vary, so flexibility is key. You’ll be working based on your assigned shift, which may include holidays, weekends or non-consecutive days off.
Working at Spectrum is more than a job; it's an opportunity to build a long and successful career. We’ll give you the tools and resources needed to unlock your potential and succeed.
Paid Training
Outbound Sales Representatives participate in comprehensive, paid training to learn all about our winning sales techniques, products, and services. Your immersive learning journey includes:
Classroom, virtual and observational learning with hands-on experience
Focused training to develop your interpersonal skills
Access to the tools and resources you need to succeed
Ongoing updates to ensure your knowledge of Spectrum products and services is evolving
Your Earnings Elevated
Our total compensation package creates opportunities for cash incentives during training in addition to uncapped sales commissions.
We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers also have the opportunity to attend an all expenses paid trip to recognize their contributions to our success.
Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.
Continuous learning, networking and hitting your sales goals will help fuel your growth and success. Top performers will have opportunities to advance into supervisor, manager and director roles – and beyond.
You will also be able to continue or complete your education and develop skills for in-demand roles – 100% tuition-free. Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.
Rewards
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive Compensation
Competitive starting wages with opportunities to increase your earnings as you grow.
Supporting Well-Being
High-quality and affordable health and insurance benefits.
Market-Leading Retirement Plan
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
Employee Stock Purchase Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free & Discounted Products
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Education Benefit
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Responsibilities
Position Type Full TimeLocation Charlotte, NCDate posted 04/09/2026Areas of interest Call Center, Outbound Telemarketing, SalesRequisition Number 2026-72643Business unit Spectrum BusinessSTM200Spectrum Business
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
As a Business Sales Representative on Spectrum’s SMB team, you will drive outbound B2B sales efforts by promoting Spectrum Business Internet, Voice, Video, and Mobile solutions to prospective customers and expanding services with existing accounts. In this fast-paced, high-impact role, you’ll build relationships with business decision-makers, identify their needs, and present tailored solutions that deliver real value. When you achieve target monthly commissions, your effective earnings target is $65K/year or higher or $31.25 hourly, including a base of $18.03/hr. This position is both dynamic and highly rewarding, offering substantial income growth opportunities tied directly to your sales performance and results.
How You’ll Make an Impact
Initiate outbound calls and consult with new and existing business prospects to promote Spectrum Business solutions
Build relationships with decision-makers and identify opportunities to expand services within accounts
Achieve and exceed monthly sales targets by driving new lines of service and consistently meeting activity benchmarks
Present customized proposals, handle objections, and educate customers about the features and benefits of Spectrum’s offerings
Maintain accurate records in sales and customer databases while balancing company leads with proactive lead generation
Deliver professional and courteous experiences in every interaction, ensuring high satisfaction levels
Demonstrate resilience and adaptability while handling escalated situations and changing priorities
Working Conditions
Office call center setting requiring extended periods seated with telephone headset and computer across multiple screens
Exposure to moderate noise levels
What You Will Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent; further education in sales or business is a plus
Experience
Experience in a consultative sales role, professional experience with proven success and tenure, or 2+ years college education, associate’s degree, or equivalent combination of education and experience
Skills
Ability to manage multiple tasks simultaneously: listening, reading, answering & asking questions, building rapport, and navigating multiple order entry systems across two screens while communicating via email etc.
Strong communication skills with the ability to read, write, speak, and understand English
Demonstrate emotional resilience and the ability to stay calm and focused under pressure or during escalated situations, empathizing with customers and maintaining composure during interactions
Goal-oriented with a track record of meeting or exceeding sales targets/expectations
Ability to show proper judgement and initiative while adapting to changing priorities in a fast-paced environment
Effectively use and multitask with a personal computer; job specific software applications, MS Office, and office equipment such as telephone/dialer, headset, copier, fax and calculator
Work efficiently both independently and collaboratively with others, showing motivation, initiative, attention to detail and the ability to receive, process and apply coaching and constructive feedback for continuous improvement
Troubleshoot technical problems with effective solutions
Preferred Qualifications
Education
Degree in business, marketing, or related field
Experience
1+ year of ICOMS and/or CSG billing software experience or similar
2+ years of telecommunication sales experience
Skills
Ability to build rapport quickly and convert cold outreach into qualified opportunities and sales
Excellent verbal and written communication to engage clients, present solutions, and handle objections
Proven ability to meet or exceed sales targets and quotas
Familiarity with CRM software and sales tools; basic understanding of cable and internet services
Skilled in negotiating pricing for products and services and delivering tailored solutions
Understanding of the cable and telecommunications market, competitor offerings, and trends
Strong organizational skills to manage multiple accounts and priorities
Team player who contributes to shared goals and cross functional success
Willingness to learn and adjust to new products, services, and sales techniques
Positive, proactive approach to challenges and customer interactions
#LI-AA2 STM200 2026-72643 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
