Solutions-oriented? Positive mindset? If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role, you will act as the first line of support, diving deep into customer issues and problem-solving in real time to ensure customer loyalty and strengthen the Spectrum brand.
As a Sales and Customer Solutions Representative, you will work from one of our call centers, where you will manage inbound customer calls, actively listening to and investigating customers’ concerns. Your goal is to improve customer satisfaction and build loyalty by turning challenging experiences into positive ones, while also identifying opportunities to upsell or cross-sell products and services as appropriate.
Sales and Customer Solutions Representatives have the opportunity to build rewarding careers with us while achieving their financial goals. As a member of our team, you’ll have the tools and resources needed to build a long and successful career with us. Up to 1 year of sales experience required.
Full-time
Entry-level
Paid on-the-job training
Career progression opportunities - earn more as you grow
Success Profile
What makes a Sales and Customer Solutions Representative at Spectrum successful? Here’s what we’re looking for.
Our Sales and Customer Solutions Reps are goal-oriented, motivated to succeed, and focused on the customer experience. As a member of our team, you will:
Proactively engage with current customers to understand their needs and ensure their continued satisfaction, promptly resolving stated issues
Demonstrate the ongoing value of our products and services, as well as new features or solutions that align with the customer’s needs
Use problem-solving and negotiation skills to overcome objections for those considering canceling or downgrading services
Seek opportunities to upsell or cross-sell, creating and presenting product and service bundles and solutions
Maintain accurate records of all customer interactions
Your Schedule
Sales and Customer Solutions Representatives' schedules can vary based on business needs, so flexibility is key.
Working at Spectrum is more than a job; it's an opportunity to build a long and successful career. As an employee, you will become part of a company that is invested in you.
Paid Training
Our Sales and Customer Solutions Reps participate in comprehensive, paid training to learn all about our winning sales techniques, products, and services. Your immersive learning journey includes:
Classroom, virtual and observational learning with hands-on experience
Focused training to develop your interpersonal skills
Access to the tools and resources you need to succeed
Ongoing updates to ensure your knowledge of Spectrum products and services is evolving
Your Earnings Elevated
Our total compensation package creates opportunities for competitive earnings, cash incentives during your ramp-up period, and uncapped sales commissions.
When you’re motivated, have a strong work ethic, and believe in our products and services — it shows. Work hard and you’ll see the financial rewards from your time, energy, and effort. We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers also have the opportunity to attend an all expenses paid trip to recognize their contributions to our success.
Unlimited Opportunities to Grow
Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.
Continuous learning, networking and hitting your sales goals will help fuel your growth and success. Top performers will have opportunities to advance into supervisor, manager and director roles – and beyond.
You will also be able to continue or complete their education and develop skills for in-demand roles – 100% tuition-free. Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.
Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.
Continuous learning, networking and hitting your sales goals will help fuel your growth and success. Top performers will have opportunities to advance into supervisor, manager and director roles – and beyond.
You will also be able to continue or complete their education and develop skills for in-demand roles – 100% tuition-free. Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.
Rewards
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive Compensation
Competitive starting wages with opportunities to increase your earnings as you grow.
Supporting Well-Being
High-quality and affordable health and insurance benefits.
Market-Leading Retirement Plan
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
Employee Stock Purchase Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free & Discounted Products
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Education Benefit
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Responsibilities
Position Type Full TimeLocation Charlotte, NCDate posted 03/13/2026Areas of interest Call Center, Inside Sales, SalesRequisition Number 2026-71110Business unit Spectrum BusinessSRT100Spectrum Business
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Looking for a chance to help businesses thrive and build lasting relationships? As a Business Customer Solutions Representative at Spectrum Business, you will connect with commercial clients, offering tailored solutions and retaining their trust through thoughtful service. Your work will directly drive customer loyalty and revenue growth for Spectrum.
How You’ll Make an Impact
Engage commercial customers by phone, addressing disconnect and downgrade requests to retain their business
Build lasting relationships through attentive listening and proactive support
Present customer-focused recommendations that align Spectrum products and services with business needs
Resolve business customer complaints by understanding telecom needs and acting as a consultant
Communicate with business owners, offering empathy and assurance
Re-sell and upgrade Spectrum products and services to meet customer goals
Take ownership of customer concerns, serving as the primary contact and coordinating with internal teams
Research and resolve billing inquiries
Educate clients on the competitive advantages of Spectrum’s business offerings
Document retention efforts and outcomes in Spectrum systems
Maintain punctual attendance and flexibility for overtime or weekend hours as needed
Working Conditions
Office environment
What You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent
Experience
1+ years of sales experience
Skills
Ability to read, write, speak, and understand multiple languages (English and Spanish)
Familiarity with Spectrum Business Internet, video, music, data and telephone products
Demonstrated sales success
Understanding business telecom complexities
Proficiency with computer and software applications such as CSG and Salesforce
Preferred Qualifications
Experience
2+ years’ call center experience
2+ years of customer service or phone/sales experience
B2B sales experience
Telecommunications or premise-based voice and data product sales
CSG billing software experience
Skills
Sales knowledge of complex services such as Hosted Voice and Cloud Services
#LI-CB3 SRT100 2026-71110 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
