Full TimeCharlotte, North CarolinaPosted 05/28/2025Business unit: Spectrum BusinessAreas of interest: Communications, Content Development, NewsRequisition Number: 2025-55373CSU330
Are you passionate about supporting teams through transformative changes? As a Change Management Support Specialist, you'll play a pivotal role in our organization by crafting and delivering compelling messages that keep our internal teams informed and engaged during business transitions. Your ability to communicate changes clearly and effectively will ensure that our employees are well-prepared and motivated, driving our collective success. Join us to make a meaningful impact and help shape the future of our organization through strategic change management.
What our Change Management Support Specialists enjoy most about the role:
Collaborating with stakeholders: Partnering with Change Managers and leaders to build and share change-specific information through email, newsletters, videos, graphics and surveys.
Managing content workflow: Overseeing the development, approval and publication of change messaging to meet internal needs and organizational goals.
Driving audience engagement: Collect, organize, and present change information, driving high content engagement by the reader
Promoting continuous improvement: Developing feedback channels to ensure consistent, timely messages and driving continuous improvement in engagement.
Tracking and reporting engagement: Managing reports and dashboards to track and analyze engagement with change information across various methods.
Working Conditions
Normal office environment: This role is On-site, Charlotte 4 days. 1 Day Hybrid.
Required Qualifications
Education:
BA/BS degree in Communications, Audio/Video Production, Journalism or related field, or equivalent work experience.
Experience:
1+ years in Communications, Audio/Video Production, Journalism or News Industry
Technical Skills:
Proficiency in Adobe Campaign, Canva and Premiere Pro for high-quality content creation.
Basic skills in MS Office (Word, PowerPoint, Visio, Excel) for organizational and content management tasks.
Skills & Abilities:
Exceptional written and verbal communication to simplify complex concepts.
Ability to develop communication strategies and track metrics to drive engagement.
Manage multiple projects in a fast-paced environment.
Strong production management and process improvement skills.
Self-motivated with quick learning ability, functioning well as an individual and team leader.
Technical savvy and compelling content creation skills.
Effective collaboration with various business units and leadership.
Integrity, sound judgment and innovative thinking.
Preferred Qualifications:
Experience in telecommunications and IT-oriented communications.
Knowledge of cable television products and services.
Experience using JIRA.
Spectrum Connects You to More
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Competitive Pay: Generous starting salary, plus pay increases as you advance and paid training.
Learning Culture: We invest in your learning and provide paid training and coaching to help you succeed.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
