Full TimeCharlotte, North CarolinaPosted 11/08/2024Business unit: Customer OperationsAreas of interest: Content Development, Human Resources, L&DRequisition Number: 2024-43465HTR355
Do you have a passion for adult learning? Are you driven by developing learning content that helps promote career growth and customer satisfaction? If so, Spectrum Learning and Development has the position for you.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Customer Operations Learning and Development team is responsible for developing learning content to support our frontline Customer Service employees. They use training and best in class learning technology to prepare our frontline employees to provide the high-quality customer support Spectrum is known for.
BE PART OF THE CONNECTION
As an Instructional Designer with the L&D team, you’ll use your knowledge to design, develop, and maintain programs used to train employees who serve our customers. Leveraging learning technology, you’ll have the opportunity to grow your own skillsets while supporting your business partners.
WHAT OUR INSTRUCTIONAL DESIGNERS ENJOY MOST
Collaborating with leadership team and subject matter experts to design engaging learning that enhances business performance
Partnering with the business to create clear learning objectives in support of business goals
Conducting reviews of training materials to meet learning objectives
Providing enhancements and revisions to existing materials using stakeholder feedback
Collaborating with staff, managers, and directors to create quality training deliverables
Maintaining status of projects, milestones, and tasks in the team project tracking tool
Facilitating in-person and virtual training sessions
On a typical day you’ll collaborate with the L&D team in a dynamic office environment. You’ll conduct need assessments, select instructional models, and design content. You’ll thrive in this role if you can both curate content and teach others how to use it effectively.
WHAT YOU’LL BRING TO SPECTRUM
Education: Bachelor’s degree in Education, Adult Learning or equivalent experience
Experience: Instructional design & development or equivalent experience: 2 years or more
Skills: Microsoft Word, Excel, PowerPoint, & Outlook
Abilities: Leverage foundational digital learning tools, delivery methods, and platforms with minimal direction; Leverage standard templates across design tools, delivery methods, and platforms; prioritize and organize effectively; Clearly communicate orally and in writing
Preferred Qualifications
Education: Certificate in Instructional Design, Instructional Technology, or related field preferred
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
