Full TimeCharlotte, North CarolinaPosted 09/15/2025Business unit: Customer OperationsAreas of interest: Billing Operations, Customer Service, IT Management/Project ManagementRequisition Number: 2025-61698CBI328
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.
At Spectrum, we keep our customers connected across a 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Lead Billing Analyst, you will manage and coordinate billing platform including but not limited to: researching functionality inquiries, managing enhancement requests, and providing support for billing system changes. This position assists the Billing Operations Management team by compiling data and producing reports to monitor service level agreement (SLA) adherence, track departmental activity and recommend process improvements. This position has extensive interaction with Charter personnel, billing vendors, and other external contacts.
WHAT OUR LEAD BILLING ANALYSTS ENJOY MOST
With limited direction, maintain and validate parameters and configuration to ensure continuity and system integrity on the Production billing platform, report updates to Billing Design
Subject matter expert to CSG DNA Snowflake, Ascendon CCS, ACSR, Product Configurator
Leads Technical Initiatives for Billing Operations Team and supporting Billing Operations management by, but not limited to, validation of testing for enhancements prior to implementation to ensure daily operations are not adversely impacted
Provide executive level reporting and dashboards from all areas of the organization
Leads team on triaging single account production issues with Core Cable, HSD, Voice Production and Seamless Entertainment by assuming mentorship role with other team members to share knowledge and contribute to the fulfillment of departmental goals
Ability to delegate tasks and assign responsibilities to team with limited involvement from Management
On a given day you’ll assist the Billing Operations Management team by compiling data and producing reports to monitor service level agreement (SLA) adherence, tracking departmental activity, and recommending process improvements. You’ll excel if you are able to work within a fast-paced, high-change environment to meet deadlines.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Database reporting tools, Macros, queries, SQL: 7 years or more; billing system platform experience: 5 years of more; business operations analysis; Core biller knowledge; telecommunications
Education: Bachelor’s degree in Information Technology or related field or equivalent training, education, experience
Skills: Proficient in Microsoft Office products including Word, Excel, and Power Point; Demonstrated organizational skills with the ability to prioritize multiple activities; Demonstrated research, analytical, and problem-solving skills
Knowledge: Extensive knowledge base of the biller ranging, but not including taxation, cards, provisioning, payments, other department processes, etc.; Demonstrated understanding of billing platform workflows, interfaces and related functionality
Abilities: Work within a fast paced, high change environment to meet timelines; Be a consistent high team performer; Assume a mentorship role with other team members as needed to share knowledge and contribute to the fulfillment of departmental goals
Hybrid Schedule: Four in-office days weekly
CBI328 2025-61698 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
